Customer Service Representative

Job Title

Job Description

About Our Team

Wake County Department of Housing's goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County's economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County's commitment to healthy and inclusive growth. Wake County Veterans Services goal is to provide comprehensive support, advocacy, and access to resources for veterans, service members, and their families. A core focus of our work is assisting veterans with navigating the VA claims process, including filing for disability compensation, pension benefits, and other entitlements. We are committed to ensuring that those who have served our nation receive the benefits, recognition, and services they have earned. Through personalized assistance, and collaboration with local, state, and federal agencies, we strive to empower veterans in achieving stability, health, and success in civilian life. A key focus of our office is assisting veterans with navigating the VA claims process. This includes helping with the filing and management of disability compensation, pension benefits, and other VA entitlements. Our goal is to simplify this often-complex process and advocate on behalf of veterans to ensure they receive the full range of benefits they deserve.

The Basics (Required Education and Experience)

Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Experience with outreach, face to face assistance, and assisting the public with connecting with community programs, benefits, etc
• Experience with accurate data entry input with a high call volume and walk-in traffic simultaneously
• Prior experience with docusign
• Strong customer service experience
• Ability to multi-task and maintain professionalism under pressure

How Will We Know You're 'The One'?

• Ability to use active listening skills to give full attention to what others are saying, taking time to understand the points being made and asking questions when appropriate
• Skill in communication and customer service to provide customers with accurate, consistent, and timely responses
• Ability to solve basic problems considering the full range of options to find solutions and makes decisions to resolve the situation
• Ability to exercise time management and organizational skills
• Knowledge of how to use basic functions of the Microsoft Office Suite

About This Position

Location: HSC Somerset Raleigh, NC 27609

Employment Type: Regular

Work Schedule: Mon - Fri 8:30 am - 5:15 pm

Hiring Range: 24.37 - 28.65

Market Range: 24.37 - 28.65

Please include ALL prior work experience on your application and resume.

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County's seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina's most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County's FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.