Position Overview
The Customer Service Representative will serve customers by providing information and resolution of product and service-related topics. CSRs will serve customers by communicating with them over the phone, by email, and through text messaging. CSRs will work closely with other departments to resolve product or service needs.
Duties and Responsibilities- Handle commercial, residential, and roll-off customer calls for new and existing accounts, which may include service changes, billing questions, service cancellations, missed pickups, etc.
- Complete appropriate forms and data entry as required ensuring accurate billing of stops, starts, and adjustments on customer accounts.
- Generate credit and debit memos as necessary.
- Project a knowledgeable, enthusiastic, positive, attitude that encourages customer confidence and reflects the professional image desired by Atlas Disposal Industries.
- Perform other duties as assigned.
- Educate customers regarding product offerings.
- Ask customers probing questions to determine needs and make recommendations and/or upselling based on stated needs.
- Work with a team of Customer Service Representatives collectively to achieve team goals.
Qualifications- 1-2 years of customer service is desired.
- Bi-lingual Spanish speaking a plus
- Some sales experience desired
- Call center experience desired
- Waste industry experience is a plus.
- Excellent oral and written communication skills.
- Ability to communicate effectively with all departments and personnel.
- Strong ability to work well with people, under pressure, and with stringent time restraints.
- Demonstrated ability to work in an office environment with a team.
- Proficient in critical thinking and problem-solving.
- Strong time management and organizational skills.
- Strong ability to work multiple tasks such as email, text messages, and phone calls.
- Must be proficient and accurate in ten key and data entry.
- Experience with PCs and Microsoft Suite.
Education- High School Diploma
- Job-related courses are a plus
Work Environment and Expectations
This is a full-time, in-office position. The schedule is M-F needs to be available from 6am to 6pm. Occasional Saturdays.
CSRs may be asked to work overtime as needed.
This position will require the ability to stand and sit for long periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the job's essential functions.
Benefits
Each eligible employee receives a competitive compensation package including Medical, Dental, Vision, Life Insurance, and Long-Term Disability. As well as Company match on 401K and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
Ability to pass Background, Drug Screen and if applicable Medical Screenings (i.e. Vision, Hearing, or Physical) if Required by Client.
Medical, dental, vision, ancillary coverage and 401k benefits are available.