Roles & Responsibilities:As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to:
- Answer inbound phone calls promptly during business hours
- Respond to any voicemails and/or messages from answering service (if applicable)
- Respond to inbound email correspondence, forward on as appropriate
- Greet customers and all other visitors to the showroom (if applicable)
- Screen incoming leads/potential customers
- Schedule estimate appointments
- Quote product by telephone for clients/customers (if applicable)
- Assist Estimators with follow up on pending sales/ quotes by phone and/or email
- Filing of daily work orders and estimates
- Keeping office clean/tidy
Qualifications & Educational Requirements:
Preferred Skills:
- Excellent verbal/written communications skills
- Microsoft Office proficient (Word, Excel)
- Hardworking, motivated, with excellent organizational and time-management skills
*Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.