Customer Service Representative (Remote)

ESSENTIAL DUTIES and RESPONSIBILITIES:
Communicate with colleagues, customers and the sales team.
Work with the Business Development department to generate quotes for new part number projects.
Have the ability to quote Repeat with change and exact repeat estimates.
Responsible for managing gross margin and mark up on all estimates
Manage all shipping and release schedules to make sure related information is communicated between the customer, the sales rep and Scheduling/Operations.
Responsible for understanding and communicating all part standards (Quality standards, customer expectations) to Operations
Process orders including customer review/approval of artwork.
Responsible for digital record keeping, withing customer platform, of all customer orders and key communications.
Support Sales and Accounting collection efforts as needed
Participate in meetings as required to accomplish department goals
Ability to gather information and develop presentations for the purpose of internal and/or customer review.
Support CS Team efforts to track and manage Key Performance Indicators (KPIs) and reporting for overall department performance and success.
Performs other duties as assigned.

QUALIFICATIONS:
Working knowledge of Excel, and Word. Mac experience a plus.
Manufacturing experience preferred.
Exemplifies professionalism in character and performance.
Keen ability to multitask while displaying a strong attention to detail is essential
Ability to contact customers and effectively convey information (both positive and negative)
Strong written and verbal communication skills
Strong problem-solving skills
Ability to work effectively either as a team member and independently
Ability to work overtime as necessary.

Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance