About Us: Schafer Manufacturing Co is a leading provider of high-quality metal components and assemblies for various industries such as automotive, aerospace, and defense. With over 50 years of experience, we pride ourselves on delivering exceptional products and services to our customers.
Job Responsibilities:
Handle customer inquiries and provide information about products and services
Assist customers with order placement, billing, and shipping inquiries
Resolve customer complaints and issues in a timely and professional manner
Maintain accurate records of customer interactions and transactions
Collaborate with internal teams to ensure customer satisfaction
Identify and escalate priority issues to the appropriate team members
Manage customer accounts and update information as needed
Stay current on product knowledge and industry trends to provide accurate information to customers
Perform other duties as assigned
Qualifications:
High school diploma or equivalent
Excellent communication and interpersonal skills
Strong problem-solving abilities
Proficient in Microsoft Office and CRM software
Ability to work independently and as part of a team