Job Title: Customer Service Representative (Remote)
Location: 100% Remote
Compensation: ~$55,000.00 -$60,000.00/Per Year
Type: Full-Time 9:00 AM - 5 PM CST
About Us:
Zephyrus Engineering is a forward-thinking engineering firm specializing in innovative infrastructure and construction solutions that meet the highest standards of quality, safety, and sustainability. We deliver impactful projects across sectors, including municipal, commercial, and environmental works, combining technical expertise with a client-focused approach. Our team is committed to driving excellence, fostering collaboration, and positively shaping the communities we serve. Join us to be part of a dynamic environment where your work will create lasting change.
Key Responsibilities:
Serve as the primary point of contact for customer inquiries via phone, email, and chat for all UPS-related issues (tracking packages, resolving issues, etc.)
Provide exceptional customer support by resolving product or service issues promptly
Work closely with other departments to provide seamless service and feedback
Manage and prioritize multiple tasks in a fast-paced environment while maintaining attention to detail
Document and update customer interactions and account information accurately
What We Offer:
100% remote position, tech provided
Enjoy a competitive base salary that rewards your experience and skills
Full benefits, including medical, dental, vision, flexible PTO, and 401K match
A collaborative and supportive work culture that values your personal and professional growth
Qualifications:
Proven experience in customer service, account management, or a similar role
Strong communication skills, both written and verbal
Ability to thrive in a fast-paced environment while maintaining a positive and solution-oriented attitude
Excellent organizational and multitasking abilities
Empathy and a passion for helping customers
Tech-savvy with proficiency in Salesforce CRM systems
Helpscout and Google Office suites are a plus
Why Zephyrus Engineering?
Innovative projects that drive real change
Clear career growth opportunities and ongoing training
Collaborative, team-oriented culture
Commitment to excellence, safety, and sustainability
Competitive benefits package, including health and retirement