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Customer Service Jobs in Tallahassee, FL

Customer Service Representative (Remote)

Workway

WFH, FL(remote)

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JOB DETAILS
SALARY
$22.19–$23.32 Per Hour
SKILLS
Calendar Management, Call Center Management, Communication Skills, Corporate Policies, Customer Relations, Customer Service Operations, Customer Support/Service, Detail Oriented, Documentation, Email Technology, Escrow, Follow Through, Health Plan, Leadership, Loans, Mortgage Lending, Order Management, Order Processing, Organizational Skills, Performance Analysis, Performance Management, Presentation/Verbal Skills, Real Estate Appraisals, Reporting Dashboards, Sales Management, Sales Pipeline, Scorecarding, Service Level Agreement (SLA), Time Management, Writing Skills
LOCATION
WFH, FL(remote)
POSTED
4 days ago
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Customer Service Representative (ASM) opportunity with a trusted leader in the title and escrow industry, known for its stability, innovative solutions, and commitment to exceptional customer service. Join a team that values growth, collaboration, and making a real impact in helping people achieve homeownership.

We are seeking a detail-oriented Customer Service Representative (ASM) to manage appraisal orders from intake to delivery. This role coordinates scheduling, communication, payments, and client updates to ensure efficient service and timely completion. Ideal candidates thrive in fast-paced environments and are committed to delivering exceptional client support.

Your specific duties will include:
Order & Pipeline Management
  • Manage assigned appraisal pipelines from intake through completion.
  • Monitor dashboards and queues to ensure all files are addressed within defined SLAs and performance targets.
  • Ensure accurate and timely order setup, documentation, and milestone tracking.
Payment Processing & Order Setup
  • Collect and process appraisal payments in accordance with company policies.
  • Verify order accuracy, documentation, and requirements prior to assignment.
  • Ensure files are properly configured to support efficient scheduling and delivery.
Appraiser Assignment & Scheduling
  • Utilize internal tools, data, and market knowledge to select and engage qualified appraisers.
  • Coordinate appraisal scheduling and confirm appointment details with all parties.
Client & Vendor Communication
  • Serve as the primary liaison between lender clients, borrowers, and appraisers.
  • Manage high volumes of inbound and outbound calls, emails, and system communications.
Performance & Operational Excellence
  • Execute assigned tasks in alignment with productivity, quality, and margin goals.
  • Utilize reporting tools and scorecards to monitor performance and identify improvement opportunities.
Culture & Service Leadership
  • Serve as an ambassador of the Delivery +1% mindset in all interactions.
  • Demonstrate accountability, professionalism, and proactive follow-through.
Required qualifications for the position include:
  • 2+ years of experience in appraisal management, customer service, operations, or a related field.
  • Strong knowledge of real estate and appraisal terminology preferred.
  • Experience managing high-volume workflows and client communications.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management abilities.
  • Comfortable working with dashboards, reporting tools, and operational systems.
Required qualifications for the position include:
  • Call center, account management, or processing experience a plus.
  • Prior mortgage, lending, or real estate experience preferred
Pay Rate Range: $22.19 – $23.32 per hour

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO . To receive state and federal compliance posters, e-mail

hr@workway.com

or call 972.514.1515.

#AppraisalManagement #CustomerService #Operations #RealEstate #MortgageIndustry #RemoteJobs #AccountManagement

About the Company

W

Workway

Opening our doors in 2005, the founders of Workway were the first in the staffing industry to nationally specialize in the areas of Title, Escrow, Mortgage and Foreclosure. Since then, Workway has become the leading experts in this field delivering talent on a national basis. We are a staffing business that has grown and evolved with the industry through technological advances, economic shifts and the dynamics of a changing work force.

In 2011, Workway was purchased by the “Bowmer” family from the original founders continuing its operation as a family owned business. The “Bowmer” family have been prevalent within the employment services industry for the last 25 years with John Bowmer, Workway’s Chairman, having been CEO and Chairman of Adecco SA.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2005
WEBSITE
https://workway.com/

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