Customer Service Representative

Join Arment & Associates, LLC, a reputable company dedicated to providing exceptional customer service in Rochester, Minnesota. We believe that every interaction with our customers is an opportunity to make a positive impact and build lasting relationships. At Arment & Associates, LLC, we value each team members contributions and are committed to creating a supportive and engaging work environment.

We are currently looking for a Customer Service Representative to join our team. In this role, you will play a vital role in maintaining our high customer service standards and fostering positive relationships with our clients.

If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and enjoy helping others, Arment & Associates, LLC could be the perfect fit for you. Apply now to join our team!

Salary Range: $45000.00 - $65000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Holidays

Base Salary with Commissions

Bonus Opportunities

Paid Time Off (PTO)

Weekends Off

401K Plan

Career Development & Growth

Team Building Activities

Responsibilities

Process customer policy change requests.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Treat each customer contact as a cross and up-sell opportunity.

Answer incoming phone calls on the first ring.

Be outstanding at relationship building.

Maintain client relationships with follow up phone calls.

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Create relationships from a cold start.

Strong communication skills, both oral and written.

Driven and goal-oriented individual.

Flexible Schedule

Career Growth Opportunities

Ask each customer for referrals and explain our referral program.

Dental Insurance

Vision Insurance

Life Insurance

Mon-Fri Schedule

Retirement Plan

Responsibilities

Client Support:

Assist customers with inquiries, concerns, and issues they may have, ensuring a positive experience with each interaction.

Reviewing their current policies to make sure that the coverages are best for the client and what they want.

Inbound Calls: Handle incoming calls professionally, addressing customer needs and providing accurate information in a timely manner.

Problem Resolution: Effectively troubleshoot customer problems and provide appropriate solutions to ensure customer satisfaction.

Documentation: Maintain detailed records of customer interactions, feedback, and issues for future reference.

Requirements:

Communication Skills: Excellent verbal and written communication abilities are essential.

Customer Focus: A passion for delivering exceptional customer service and creating positive customer experiences.

Organizational Skills: Strong organizational skills with the ability to prioritize tasks effectively.

Attention to Detail: Meticulous attention to detail to ensure accuracy in all customer interactions.

Team Player: Ability to work collaboratively with colleagues to achieve common goals and drive success.

Professionalism: Maintain a professional demeanor and approach in all customer interactions.