QPS Employment Group logo

Customer Service Representative

QPS Employment Group

  • Rockton, IL
  • 1 day ago
  • $40,560 Per Year
Want to know if you’re a fit?
Upload your resume and let our AI show you.

Skills

  • Communication Skillsunmatched
  • Computer Skillsunmatched
  • Customer Support/Serviceunmatched
  • Customer/Client Researchunmatched
  • Interpersonal Skillsunmatched
  • Manufacturingunmatched
  • Microsoft Excelunmatched
  • Microsoft Wordunmatched
  • Organizational Skillsunmatched
  • Policy Developmentunmatched
  • Product Developmentunmatched
  • Regulationsunmatched
  • Transaction Processing/Managementunmatched

Description

Job Description

Position Title: Customer Service Representative

Salary: $40,560 per year

QPS Employment Group has a great Customer Service Representative position available at a company in Rockford, IL. This is a direct hire position.

Customer Service Representative Responsibilities include but are not limited to:
- Provide exceptional customer service.
- Follow established Customer Identification Policy to properly identify customers.
- Adhere to all rules and regulations.
- Open new deposit accounts (DDA, SAV, COD, IRA, HSA) and provide proper disclosures following bank and federal guidelines.
- Update customer information as needed (name, address, phone, email, etc.).
- Process teller transactions accurately and efficiently.
- Accurately balance cash drawer.
- Continually develop product knowledge.
- Assist customers with unauthorized entries/fraud.
- Perform customer research.
- Order new or replacement debit cards.
- Support all aspects of Safe Deposit Boxes (open, close, maintain, entry).
- Prepare documents for wire transfers.
- May also perform other duties including notary services, balancing the ATM, processing overdrafts.

Customer Service Representative Requirements:
- High School Diploma or equivalent.
- Customer service experience.
- Cash-handling experience.
- Teller experience preferred.
- Strong communication skills.
- Strong interpersonal skills.
- Strong professionalism.
- Proficient computer skills (Microsoft Word and Excel).
- Excellent organizational skills.

IND017

About us:
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!

Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process

Best of all, our job matching and resume assistance services are 100% free to job seekers and we will never ask you to pay a fee!

Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.

We are proud to be an equal opportunity employer.

Numbers & Facts

LocationRockton, IL
IndustryStaffing/Employment Agencies
Company Size100 to 499 employees
Year Founded1985
Websitehttps://www.qpsemployment.com

About Company

When we opened our doors in 1985, we did so with an appreciation for one simple truth.

The right job has the power to change lives.

It lifts up the employee. It makes the employer more competitive. And, we soon found out, it makes us here at QPS feel pretty damn good inside.

It also turned out to be a pretty good foundation for success. Thirty years later, we’ve grown from a one-room office in suburban Milwaukee to nearly 50 branches in five Midwestern states.

Along the way, we haven’t forgotten what fueled that growth: Our founding commitment to “Do Right” by others, secure in the knowledge that they will in turn “Do Right” by us.

It’s a big reason why our customer retention rate consistently beats the industry average. Why our Associate Employees – we don’t call them “temps” – embrace the idea that an honest day’s work in exchange for a fair day’s wage brings dignity to daily life. And why everyone on our team, from the branch level through corporate headquarters, goes the extra mile to help each other succeed.

We’ve heard it said that if you love what you do, you’ll never work a day in your life.

At QPS, we couldn’t agree more.

Similar Jobs

See more jobs