Customer Service Representative

Atrium Staffing

Round Rock, TX

JOB DETAILS
SALARY
SKILLS
Automotive Industry, Call Centers, Call Volume, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Exceeded Sales Goal, Genetics, Interviewing Skills, Metrics, Multilingual, Multitasking, Needs Assessment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Spanish Language, Telephone Skills
LOCATION
Round Rock, TX
POSTED
Today
About Atrium:

What you do matters. Guided by our Applicant-Centric approach, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to your growth and success.

Client Overview:

Our client is a leader in the automotive industry and is seeking a Customer Service Representative to join their team on a temp-to-hire basis. They boast an excellent training and team environment, eligibility for commission and bonuses, and growth and development throughout the organization.

Salary/Hourly Rate:

$20/hr

Position Overview:

The Customer Service Representative will handle a high volume of inbound calls, accurately route callers, and efficiently schedule and manage service appointments. This role serves as a primary point of contact between guests and the dealership, creating a positive first impression while meeting quality, productivity, and customer satisfaction standards. Shifts are available between 7 am and 9 pm, with a rotating Saturday required.

Responsibilities of the Customer Service Representative:

  • Provide consistently outstanding service to internal and external guests by setting a professional, guest-focused first impression.
  • Answer inbound calls promptly and professionally in a high-volume call center environment.
  • Gather caller information, identify needs, and route calls to the appropriate dealership, department, or individual.
  • Schedule, confirm, and manage service appointments, ensuring accuracy of guest and vehicle information.
  • Provide accurate information regarding services, processes, availability, hours of operation, and dealership offerings.
  • Assist guests with general questions about services, dealership information, and contact center procedures.
  • Accurately document call details and outcomes (messages, call notes, basic guest information) following department procedures.
Required Experience/Skills for the Customer Service Representative:
  • 1+ year of experience in a customer-facing role.
  • Professional phone etiquette and clear, courteous verbal communication.
  • Ability to multitask and stay organized in a fast-paced, high-volume environment.
  • Detail-oriented with strong problem-solving abilities.
Preferred Experience/Skills for the Customer Service Representative:
  • Experience working in a call center environment.
  • Proven track record of meeting and exceeding metrics and goals.
  • Bilingual in Spanish is preferred.
Education Requirements:
  • High school diploma is required.
Benefits:
  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

  • Apply now


By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy .

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

About the Company

A

Atrium Staffing

Founded in 1995, Atrium is a privately held, woman-owned staffing and recruitment firm. Our mission is to find people jobs they love and create custom staffing and contingent workforce solutions for our clients’ toughest business challenges. We remain dedicated to our founding Applicant-Centric philosophy, the personalized service we offer to every client and the importance of hiring talented, hard-working internal staff who embody our core values every day! Everyone we place and every problem we solve is made that much more rewarding by the motivated, engaging people that make up our team.

Our Staffing Specialities include:

Administrative Support

Since 1995, we’ve found thousands of Executive Assistants, Receptionists, Administrative Assistants, Data Entry Professionals, Office Managers and Paralegals jobs that they love. With that much experience, you can rest assured our Recruiters will find you the right job, faster. Whether you are looking for ongoing, temporary work or a fulfilling full-time job, we work with some of the most coveted companies in the world.

Creative & Marketing

Our creative recruitment team has one goal; getting you the job you want and deserve. Whether you’re a Digital Creative, Front End Developer, Graphic Designer, Digital Marketing, Copywriter, UX Strategist or Art Director, we have the industry connections and expertise to match you with the right position. If you are a creative professional looking for an agency advocate, contact us and get started now.

Customer Experience

Our Customer Experience opportunities include job openings at the hottest companies in your area – from e-commerce, to on-demand transportation services, to the rapidly-growing meal delivery industry. Our candidates love working one-on-one with our Customer Experience Recruiters and gaining access to these cutting-edge customer service hubs. Our jobs range from Brand Ambassador to Client Retention Specialist and Live Chat Representative.

Fashion & Lifestyle

Our employment agency partners with the most in-demand brands and fashion houses in the world placing freelance and full-time talent. Whether you’re an intern trying to take the leap to employee or a fashion veteran looking to make a calculated move, we have the industry connections to get you there. Our Recruiters are Designers, Buyers and Merchandisers themselves who guide candidates through the interview process, review their portfolios and truly get to know them. We’re thorough because we want to ensure that, in the end, all of our placements are a perfect fit. No pun intended.

Finance & Accounting

Atrium is a staffing agency that represents the best finance and accounting professionals in today’s market, from entry-level Payroll Associates and Accountants, to Controllers and CFOs, who are eager for their next opportunity. Our expert Recruiters leverage their unparalleled industry experience and deep-rooted relationships with their clients, gaining you access to the top temp, temp to hire and direct hire opportunities.

Human Resources

We understand human resources because we ARE human resources. Our HR recruitment team is actively placing Benefits Specialists, HR Managers, HR Directors, HR Generalists, HR Coordinators and other Human Resource Professionals every day in jobs they love. Whether you are a recent graduate looking to break into the industry, or a seasoned HR vet, we have the connections and experience to take your career to the next level.

Real Estate

We are matching qualified Property Managers, Property Assistants, Lease Administrators, Facilities Managers, Tenant Services Coordinators and other real estate and property management professionals with temp, temp to hire and direct hire jobs every day. Our recruitment firm’s dedication to quality allows us to deliver the highest levels of service to candidates in the commercial, retail and residential real estate professions. 

Scientific

At our employment agency, we find excitement in connecting talented scientific professionals with outstanding companies across the United States. Jobs can be temporary for employees to gain valuable industry experience or long-term roles that will develop or even change an employee’s career path. Much of the thrill we get out of helping someone launch or advance their career comes from the fact that our Scientific Recruiters are industry professionals. Why wouldn’t you want chemists, lab techs and compounders making the match for you?

Supply Chain & Operations

In an industry that’s so rapidly changing like Supply Chain & Operations, you need an experienced team of Recruiters that understands the nuances involved in your job search. Whether you are looking for a new opportunity as a Director of Procurement, a Manager of Supply Chain or Plant Manager – we have long-standing relationships with top firms across the nation.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1995
WEBSITE
https://www.atriumstaff.com/