Customer service representative

Are you a compassionate, communication-focused professional looking to make a meaningful impact in patients' lives? We are seeking a dedicated Customer Service Representative to join a dynamic healthcare support team in St. Louis, MO. In this essential on-site position, you will be the welcomingvoice and administrative backbone for medical clinics, managing patient scheduling, coordinating critical referrals, and maintaining top-tier phone etiquette. If you thrive in a collaborative environment and have a passion for providing exceptional customer service within the medical field, this is the perfect opportunity to grow your clinical support portfolio.

salary: $21.33 - $21.34 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Position Summary: Join a premier clinic operations team providing critical, high-volume customer and patient support. This fast-paced role centers on managing frontline patient access points, streamlining medical office communication, and resolving patient requests efficiently.

Key Responsibilities:

• Answer high-volume inbound calls with exceptional professional telephone etiquette.
• Coordinate and manage accurate appointment scheduling across multiple medical clinics.
• Process and track critical patient medical referrals efficiently.
• Provide comprehensive customer service support to resolve patient, family, and staff inquiries.

• Proven experience in medical customer service, clinical front desk, or healthcare call centers.
• strong skills in scheduling logistics, data entry, and referral processing.
• Excellent verbal communication and professional phone manners.
• Must pass comprehensive compliance background checks and drug screens.
• Willingness to complete medical health screenings, including mandatory vaccinations (Flu, COVID-19, MMR, Varicella, Tetanus) and TB tests.

• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Basic Software Skills
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  Qualifications
• Years of experience: 2 years
• Experience level: Experienced
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  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  This posting is open for thirty (30) days.