HOW YOU WILL MAKE A DIFFERENCEParticipate in day-to-day customer service, inside sales, and on-site sales activities. Handle all aspects of the customer experience-over the phone, in person, and through email-while ensuring a high level of satisfaction and technical know-how. Support Inside Sales by preparing quotes, processing orders, coordinating with vendors, and assisting customers with product selection and availability. Provide Warehouse support as needed, including order picking, staging, inventory handling, and maintaining an organized and safe work environment. This role represents all of the company's products and services within the Welding, Gas, and Specialty Gas industry while staying current with industry regulations, guidelines, and compliance requirements for the company.SUCCESS ESSENTIALS:A successful candidate for this role will: Be friendly and outgoing to all customers and guestsBe self-motivated and able to work independently after being fully trainedUse creative and innovative problem-solving to assist customers with problems in a safe and responsible mannerProvide knowledgeable product information and an exceptional customer experience every day CK SUPPLY CORE VALUES: Please read slowly these are non-negotiables and we are going to ask you about them in the interview! Driven - Hardworking, Dedicated, Dependable, Desire to be the BestPassionate - Positive Attitude, Appearance, Pride, Love What We DoPeople-Oriented - Honest, Respectful, Trust-Worthy, Integrity Solutions-Focused - Knowledgeable, Creative, Problem-Solvers PRIMARY DUTIES AND RESPONSIBILITIESAs a highly visible and professional ambassador of CK Supply, the Customer Service & Counter Sales position is essential to the business operations. Engage with a wide variety of customer requests while thinking on your feet, troubleshooting, resolving conflicts and exceeding expectations for everything the company has to offer Provide "on the spot" creative solutions for customer issues in the industrial as well as the specialty gas fields as needed Become an expert at everything CK Supply offers through training opportunities and taking the initiative to ask questionsOrganize, clean, and maintain the showroom and retail area of responsibility to ensure a pleasant experience for all customers and guestsPerform effectively under stress, while maintaining a positive and professional attitudeBe willing to wear multiple hats and go above and beyond to get the job done to assist the customer including troubleshooting issues over the phone on a regular basisExercise sound judgement and business acumen to make decisions that will improve results and help surpass goals for the companyAssist with Inside Sales and in the Warehouse as neededCommunicate with the customer's Account Managers to coordinate pricing and to discuss leads and quotesFollow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitorsAdhere to the CK Core Values through behavior and wordsOther duties, as assigned, within the job classification and business QUALIFICATIONS/ REQUIREMENTSHigh School Diploma or equivalent, required5 years of customer service experience in same or similar industry, preferredExperience within the welding and specialty gas environment is a plus Experience in quality control, strong math background, analytical or ability to communicate standards and attention to detail is a mustAbility to learn and use computer software programs fast and accuratelyAbility to use a cash register and provide correct change PHYSICAL REQUIREMENTSProlonged periods working on feet performing repetitive actions that entail frequent bending and stooping.Ability to read, count and write to accurately complete paperworkMust be able to verbally communicate with the rest of the production team and with customers.Must be able to hear customers to help them with their needs.Must be able to lift or move products up to 75 pounds at a time.Visual acuity as needed to read instructions, operate machines, and inspect parts produced. WHY YOU WILL LOVE WORKING HEREHeadquartered in St. Louis, MO, CK Supply Inc. has been the definitive source for metalworking and gas related technologies for over 75 years. As the largest independent distributor of welding and gas products in Missouri and downstate Illinois, we distribute a full line of industrial welding and gas related equipment focusing on product quality, best in class service and family values. CK is growth minded, looking to be the dominate distributor of gas and welding supplies in the Midwest by doubling in size within the next ten years! With this growth will come new opportunities, with a promote-from-within culture leading the way. Our mission is to provide CK employee-owners with a safe work environment that is challenging, productive, fun and rewarding.Competitive salaryEmployee and Family owned Open-book management Company focus on developing employees through trainingStrong brand and reputation in the marketCompetitive Medical, Dental, Vision, Long-Term DisabilityCompany-Paid Short-Term Disability & Life InsuranceHSA Account with Company ContributionFlexible Spending AccountEmployee Assistance ProgramTuition Reimbursement ProgramESOP (Employee Stock Ownership Plan) Retirement Plan401(K) with company matchPaid Time Off This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.Cee Kay Supply, Inc. and any subsidiaries are Equal Opportunity Employers (EOE).