Customer Service Representative | Sales & Commission

TWO MEN AND A TRUCK Wilmington, MA

Serving Greater Boston North Shore & Merrimack Valley

Job Type: Full-Time

Schedule: Monday-Friday, 8:30 AM-5:00 PM | Every Other Saturday, 8:00 AM-12:00 PM

Location: Wilmington, MA (In-Person)

Earn Great Money Helping Customers. No Cold Calling Required.

TWO MEN AND A TRUCK is hiring an Inbound Sales Representative to join our growing team in Wilmington.

If you enjoy helping people, solving problems, and earning commission for your results, this could be the perfect career for you.

Unlike many sales positions, every customer contacts us first. Youll answer inbound calls, provide moving estimates, recommend services, and help customers through one of lifes biggest transitions. No prospecting. No cold calling. No door knocking.

If youre motivated by goals and love creating a great customer experience, youll have the opportunity to build a rewarding career while earning excellent commission.

Compensation

• Base Salary: $35,000 annually
• Additional Earnings Include:
• Commission on every personal sale
• Up to 7.5% commission on select products
• Monthly performance bonuses
• Customer satisfaction bonuses
• Top performers regularly earn $55,000+ annually.

Benefits

• All inbound sales leads - NO cold calling
• 120 hours PTO awarded on Day One
• Six paid holidays
• Three paid sick days
• Health insurance (50% employer paid)
• Dental and vision insurance
• 401(k) retirement plan (based on store profitability)
• Paid training
• Ongoing coaching and professional development
• Advancement opportunities
• Supportive, team-oriented culture

What Youll Do

• Answer inbound customer calls and online inquiries
• Build rapport and provide exceptional customer service
• Recommend moving services based on customer needs
• Prepare accurate moving estimates using company software
• Schedule moves and coordinate customer information
• Follow up with customers throughout the sales process
• Resolve customer questions professionally and efficiently
• Consistently achieve sales and customer satisfaction goals

What Were Looking For

• At least one year of sales or customer service experience
• Inbound sales, inside sales, call center, retail sales, or customer support experience preferred
• Strong communication and active listening skills
• Comfortable asking for the sale and closing business
• Goal-oriented with a competitive mindset
• Organized with excellent attention to detail
• Strong computer and data-entry skills
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first mentality
• Ability to pass a pre-employment background check and drug screen

Ideal Backgrounds

Candidates with experience in any of the following are encouraged to apply:

• Inside Sales Representative
• Customer Service Representative
• Call Center Representative
• Retail Sales Associate
• Account Representative
• Banking or Financial Services
• Insurance Sales
• Hospitality
• Property Management
• Leasing Consultant
• Recruiting
• Business Development
• Collections
• Telecommunications
• Automotive Sales
• Moving or Logistics Customer Service

Why TWO MEN AND A TRUCK?

Were the largest franchised moving company in North America, built on a culture that values teamwork, customer service, and career growth.

Many of our leaders started in entry-level positions and advanced into management through hard work and development.

If youre looking for a stable company where your performance is rewarded and your career can grow, wed love to meet you.

TWO MEN AND A TRUCK is proud to be an Equal Opportunity Employer.

This position is with the independently owned and operated TWO MEN AND A TRUCK franchise located in Wilmington, Massachusetts.