Customer Service Representative

Position: Customer Service Representative

Company Overview:

Jill Frisch & Freeze MiniMart is a growing convenience store chain that prides itself on providing exceptional customer service and a wide selection of products to our customers. With multiple locations across the state, we are dedicated to providing a convenient and enjoyable shopping experience for our customers.

Job Summary:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing excellent customer service, ensuring a positive shopping experience, and maintaining the overall appearance and cleanliness of the store.

Key Responsibilities:

• Greet and assist customers with a friendly and positive attitude
• Process transactions accurately and efficiently using the cash register
• Maintain a clean and organized store environment, including restocking shelves and cleaning checkout areas
• Answer customer inquiries and provide information about products and services
• Handle customer complaints and resolve issues in a professional and timely manner
• Promote sales by suggesting additional products and services to customers
• Follow all company policies and procedures to ensure a safe and secure working environment
• Work collaboratively with team members to achieve store goals and objectives
• Attend training and meetings as required to stay updated on product knowledge and company policies

Qualifications:

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Basic math skills and proficiency with cash handling
• Strong problem-solving and decision-making abilities
• Flexible schedule, including availability to work weekends and holidays
• Must be able to lift up to 25 pounds and stand for extended periods of time

We Offer:

• Competitive salary and benefits package
• Opportunities for growth and advancement within the company
• A supportive and collaborative work environment
• Employee discounts on products and services
• Comprehensive training and development programs

If you are a friendly, customer-focused individual with a strong work ethic, we encourage you to apply for the Customer Service Representative position at Jill Frisch & Freeze MiniMart. Join our team and help us continue to provide exceptional service to our valued customers.