Customer Service Representative

Customer Service Representative

Location: Santa Clara, CA 95050

Pay Rate: $24.50/hour

Schedule: Monday-Friday, 3:00 PM-11:30 PM

Training: May train on the day shift for 2-3 weeks

Job Responsibilities

• Assist customers, business partners, and drivers by phone and email.
• Handle customer complaints professionally and resolve issues.
• Monitor delivery route progress and provide updates as needed.
• Scan haul-away pods and verify required stamps.
• Process delivery order changes and cancellations.

Requirements

• Experience with Microsoft Office, including Word, Excel, PowerPoint, and MS Project.
• High school diploma or equivalent preferred.
• At least 1 year of related experience preferred, ideally in a call center.
• Strong customer service and problem-solving skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to work under pressure while providing excellent customer service.

Category Code: JN003

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SeniorityLevel: Associates