Summary About Us Founded in 1984 Delta Western provides the fuel that keeps Alaska moving from ships and planes to vehicles serving coastal and inland communities. With terminals across Western and Southeast Alaska Delta Western is one of the state&rsquos leading independent distributors of petroleum products and lubricants supporting essential industries and the communities that rely on them. As part of NorthStar Energy and the Saltchuk family of companies Delta Western combines deep local knowledge with shared expertise in safety logistics and operational excellence. The company&rsquos agility and problem-solving culture have earned it a reputation for reliability in some of the most complex and demanding conditions in the country. The Delta Western team take Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailAbout UsFounded in 1984 Delta Western provides the fuel that keeps Alaska moving from ships and planes to vehicles serving coastal and inland communities. With terminals across Western and Southeast Alaska Delta Western is one of the states leading independent distributors of petroleum products and lubricants supporting essential industries and the communities that rely on them.As part of NorthStar Energy and the Saltchuk family of companies Delta Western combines deep local knowledge with shared expertise in safety logistics and operational excellence. The companys agility and problem-solving culture have earned it a reputation for reliability in some of the most complex and demanding conditions in the country.The Delta Western team takes pride in being a trusted energy partner for Alaska delivering fuel safely efficiently and with a commitment to serving both customers and community.Learn more at www.deltawestern.com.Job SummaryThe Customer Service Representative at is responsible for handling product customer accounts and providing exceptional customer support. This role involves scheduling daily deliveries utilizing dispatch software for efficient tracking communicating with drivers and promptly responding to customer inquiries. The Customer Service Representative plays a vital role in ensuring smooth delivery operations maintaining customer satisfaction and adhering to safety regulations.Roles and ResponsibilitiesMaintains dispatch information in MAS 200 and SkyBitz ensuring accurate and timely deliveries.Provides customer support related to pricing payment and invoicing management.Follows DOT regulations to ensure safety compliance and proper handling of deliveries.Participates in safety meetings and promptly reports any injuries spills property damage or identified job hazards to management.Works directly with customers either by telephone electronically or in-person to address inquiries and requests.Serves as a liaison between customers and various departments identifying and prioritizing issues for resolution.Provides customers with product and service information ensuring their satisfaction with products and managing their accounts.Performs other duties as assigned.Education and ExperienceHigh school diploma or GED is required.Bachelors degree preferredPrevious experience in customer service or related field is preferred.Valid Drivers LicenseAbility to use computer Microsoft Office10 key experiences preferredBenefitsTuition Assistance9 HolidaysDiscretionary Annual Merit ProgramCharitable MatchLife Insurance &8211 2x your annual earningsFree Credit Report MonitoringEmployee Assistance ProgramTelemedicine OptionsMedical dental and visions plansEmployee assistance program401K 4 Match 3 employer discretionaryTapcheck On-Demand Access to Earned WagesWe are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodation.Explore transportation and logistics industry job opportunities from Hawaii to Alaska
and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today<-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemail <-- post-content --> Your browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF