Benefits:- Laptop and all work material
- Office Luncheons and team events
- Gym Stipend
- Retirement Plan
- Life Insurance
- Company parties
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY
I opened my State Farm agency in 2020 after working as a Team Member for another State Farm Agent. I know what it takes to succeed in this industry, and I love bringing that experience into building my own team. I’m a mom of three, passionate about marketing, and fully bilingual in English and Spanish.
Being involved in our community is a big part of what we do. I’m active with the Chula Vista Chamber of Commerce, and our team participates in local school events and hosts activities like farmers markets in our office parking lot. Our team is also licensed in both California and Arizona, allowing us to serve customers across both states.
I want my team to feel appreciated and supported, so we offer PTO, sick leave, paid holidays, and a gym stipend. We also enjoy office luncheons, coffee runs, and team shirts to help create a fun, connected workplace.
I’m looking for someone outgoing, motivated, and ready to hustle. I value grit, a desire to grow, a professional appearance, and strong phone skills. I’d especially love to work with someone interested in becoming a future agent through the Aspirant Program. If you’re driven, personable, and ready to build something great, I’d love to meet you!
ROLE DESCRIPTION:As a Customer Service Representative with Claudia Alarcon State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:- Answer customer inquiries and provide policy information.
- Process billing Inquires, payments, and reinstatements.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions and follow all agency compliance procedure.
- Participate in team training and contribute to smooth office operations
QUALIFICATIONS:- Active California Property and Casualty License
- Previous customer service experience preferred.
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Organized reliable and detail oriented
- Insurance experience preferred (but not required)
- Bilingual English/ Spanish preferred