Customer Service Representative - State Farm Agent Team Member

Benefits:

• Life Insurance
• Monday-Friday 9:00-5:00pm
• Health benefits after 1 year
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency


For more than 21 years, our agency has been dedicated to helping individuals, families, and businesses protect what matters most and prepare for the future. Inspired by a personal experience with State Farm, our agency was built on a foundation of trust, exceptional service, and a commitment to making a difference in our customers' lives.


Our bilingual team proudly serves the Denver, Aurora, and surrounding Colorado communities with a focus on personalized service, teamwork, and building lasting relationships. We are committed to creating a positive, supportive workplace where team members can grow professionally, develop new skills, and make a meaningful impact every day.


If you’re looking to join a customer-focused team that values collaboration, community, and helping others, we’d love to meet you.


ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Marinelly Toro-Mejia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.