Customer Service Representative - State Farm Agent Team Member

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative – Service & Sales Focus
The Romo Agency – State Farm Insurance


Deliver exceptional service. Drive results. Grow your career.


The Romo Agency is seeking a motivated and customer-focused professional who understands that every service interaction is also an opportunity to sell and strengthen relationships. As a Customer Service Representative, you’ll handle client needs with care while identifying coverage gaps, recommending products, and ensuring every customer receives personalized protection and value.


This is a fully licensed position (Property & Casualty and Life & Health required). If you are not yet licensed, we provide full support to help you obtain your licenses.


What You’ll Do

• Respond to customer inquiries, billing questions, and policy updates with professionalism.
  
  
• Conduct policy reviews and identify opportunities for additional or upgraded coverage.
  
  
• Manage claims follow-up, renewals, and account maintenance.
  
  
• Educate customers about insurance options and make confident product recommendations.
  
  
• Maintain accurate client records and follow up to ensure satisfaction.
  
  

What You Bring

• Excellent communication and relationship-building skills.
  
  
• A strong service mindset with proven sales ability.
  
  
• Confidence in presenting and recommending insurance products.
  
  
• Detail-oriented and organized with the ability to multitask.
  
  
• Licensed in Property & Casualty and Life & Health, or willingness to obtain with agency support.
  
  

Why Join The Romo Agency

• Competitive base pay plus commissions and bonuses.
  
  
• Licensing support and paid training provided.
  
  
• Career advancement opportunities in a growing agency.
  
  
• Supportive, team-driven culture that values initiative and achievement.
  
  
• The chance to make a meaningful impact helping clients protect what matters most.
  
  

If you’re a relationship-builder who loves delivering great service and driving sales success, apply today to join The Romo Agency.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.