Customer Service Representative - State Farm Agent Team Member

Benefits:

• Training & development
• Competitive salary
• Free food & snacks

Love Helping People? Speak Spanish? We'd Love to Meet You!


Are you someone who genuinely enjoys helping people, building relationships, and finding solutions? Do you take pride in delivering exceptional customer service while recognizing opportunities to help customers better protect what matters most?


Morgan Parker State Farm Insurance Agency is looking for a friendly, dependable, and motivated Part-Time Bilingual Customer Service Representative to join our team in Longmont, Colorado.


This is primarily a customer service position, but we're looking for someone who also has the confidence and initiative to recognize opportunities to recommend additional insurance coverage.


What You'll Do

• Provide exceptional customer service in both English and Spanish, over the phone and in person.
  
  
• Assist customers with billing questions, policy changes, coverage questions, and everyday insurance needs.
  
  
• Build meaningful relationships with customers and create a positive customer experience.
  
  
• Identify opportunities to recommend additional insurance products when appropriate.
  
  
• Confidently transition service conversations into sales opportunities without being pushy.
  
  
• Follow up with customers and ensure their questions and concerns are addressed.
  
  
• Maintain accurate customer records and assist with daily agency operations.
  
  
• Collaborate with our team to support customer retention and agency growth.
  
  

What We're Looking For

• Fluent in English and Spanish, with strong communication skills in both languages.
  
  
• Previous customer service experience, preferably in a professional office environment.
  
  
• A warm, outgoing personality and a genuine desire to help people.
  
  
• Strong organizational skills, attention to detail, and the ability to multitask.
  
  
• Someone who takes initiative and looks for ways to help without waiting to be asked.
  
  
• Comfortable discussing products and identifying additional coverage opportunities.
  
  
• Dependable, professional, and team-oriented.
  
  
• Previous insurance experience is a plus, but not required.
  
  

Compensation & Benefits

• $22–$25 per hour, depending on experience and qualifications.
  
  
• 20–25 hours per week, part-time.
  
  
• Consistent, in-office schedule.
  
  
• Potential for additional compensation through eligible insurance sales.
  
  
• Reimbursement for approved licensing courses, study materials, and examination fees.
  
  
• Paid time off and other benefits as applicable under agency policy.
  
  
• Ongoing training and professional development.
  
  
• A friendly, supportive team environment.
  
  

Licensing Requirements


Property, Casualty, Life, and Health insurance licenses are required before beginning employment.


Already licensed? Fantastic!


Not licensed yet? We still encourage you to apply if you're motivated and prepared to obtain all four required licenses before your start date.


We offer reimbursement for approved licensing courses, study materials, and examination fees to help qualified candidates transition into the insurance industry.


Why Join Our Agency?


At Morgan Parker State Farm Insurance Agency, we take pride in building lasting relationships with our customers and creating a supportive environment for our team.


We're a locally owned agency where teamwork, initiative, and exceptional customer service matter.


We're looking for someone who enjoys helping people, takes ownership of their responsibilities, and wants to make a positive contribution to our agency.


If you're bilingual, personable, dependable, and enjoy making a difference in people's lives, we'd love to hear from you!


This position is with an independent State Farm agent, not State Farm Insurance Companies. Employees of State Farm agents must meet applicable licensing requirements and are not employees of State Farm Insurance Companies.