Customer Service Representative - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Stewart Lamb - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answering the telephone and routing calls
• Receiving and sending messages from/to clients and other staff
• Scanning documentation
• Calling and retrieving documentation from clients and vendors
• Sending and confirming cancellations with other insurance companies, including faxing
• Filing paperwork as needed into electronic files and hard copied into filing cabinets.
• Service new and existing clients by answering phone calls, emails, voicemails, and faxes.
• Changing vehicles and coverage, contacting State Farm service and underwriting, and cancelling prior insurance.
• Any other possible administrative work and tasks directed and instructed by other tenured staff, management, supervisors, etc.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

COMPENSATION:

• Base salary of $12.50 per hour, with additional monthly compensation based on cross-selling and office retention activity.