Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Customer Service Representative

Michael Oliva State Farm | Michael Oliva Insurance & Financial Services Inc.


Location: In Office, Monday through Friday
Schedule: 8:30 AM to 5:30 PM
Language Requirement: Fluent in English and Spanish (Required)


About Our Agency


At Michael Oliva State Farm, we are building an agency that takes pride in delivering exceptional customer service, developing lasting relationships, and making a meaningful difference in our customers' lives.


We believe that outstanding service is the foundation of a successful insurance agency. Our team operates in a professional, energetic, and supportive environment where accountability, teamwork, and attention to detail are essential.


As our agency continues to grow, we are looking for a motivated and dependable Customer Service Representative who shares our commitment to excellence and wants to become an important part of our team's long term success.


Position Overview


As a Customer Service Representative, you will play a vital role in the daily operations of our agency. You will serve as a primary point of contact for our customers, ensuring their questions are answered, their concerns are addressed, and their insurance needs are handled with professionalism and care.


We are looking for someone who is personable, organized, proactive, and comfortable managing multiple responsibilities in a busy office environment.


This position is ideal for someone who genuinely enjoys helping people, takes ownership of their work, and understands the importance of providing a consistently positive customer experience.


Key Responsibilities

• Provide exceptional customer service through phone calls, emails, text messages, and in person interactions.
  
  
• Assist existing customers with policy questions, billing inquiries, coverage changes, renewals, and general service requests.
  
  
• Build and maintain strong customer relationships through professional and timely communication.
  
  
• Proactively follow up with customers to ensure their needs are addressed and service requests are completed.
  
  
• Identify opportunities to help customers better understand their insurance coverage and connect them with appropriate team members when additional protection may be needed.
  
  
• Maintain accurate and detailed documentation of customer interactions and policy related activities.
  
  
• Collaborate with fellow team members to ensure efficient daily operations and a positive customer experience.
  
  
• Take ownership of customer concerns and work toward timely, effective resolutions.
  
  

Qualifications

• Bilingual fluency in English and Spanish is required.
  
  
• Excellent communication and interpersonal skills.
  
  
• Strong organizational abilities with exceptional attention to detail.
  
  
• A genuine passion for customer service and helping others.
  
  
• Ability to multitask, prioritize responsibilities, and remain professional in a busy office environment.
  
  
• Dependable, punctual, and committed to maintaining a high standard of performance.
  
  
• Comfortable using computers and learning new systems and technology.
  
  
• Positive attitude, strong work ethic, and willingness to work collaboratively with a team.
  
  
• Previous customer service experience preferred.
  
  
• Previous insurance industry experience is a plus but not required.
  
  

What We Value


At Michael Oliva State Farm, we believe the right attitude and work ethic are just as important as previous experience.


We value individuals who take initiative, communicate effectively, hold themselves accountable, and genuinely care about the people they serve.


Our goal is to create an environment where team members feel supported, are encouraged to develop professionally, and take pride in contributing to the agency's success.


Work Schedule


This is a full time, in office position.


Monday through Friday: 8:30 AM to 5:30 PM


Applicants must be available to work at our agency during these scheduled hours. This is not a remote or hybrid position.


Join Our Team


If you are a motivated, bilingual professional who enjoys working with people and wants to be part of a growing insurance agency, we encourage you to apply.


We are looking for someone who wants more than just a job. We want someone who takes pride in their work, values customer relationships, and is excited about growing alongside our team.