Benefits:- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I opened my agency in 2020 and currently lead a team of three. As someone who was born and raised in the community we serve, I knew I wanted the independence that comes with agency ownership while building a career centered around helping the people in my hometown. I earned my Bachelor of Science from Illinois State University, and outside of work, I’m a proud mom to a son and three dogs.
Being involved in our community is a big part of who we are as an agency. We regularly participate in local events and love getting out of the office to connect with the people and organizations around us. If there’s something happening in the community, there’s a good chance you’ll find our team there!
Our agency offers paid time off, a 401(k), monthly bonus opportunities, licensing reimbursement, and a strong focus on work-life balance. We’re also a dog-friendly office, making our environment feel a little more like home.
I’m looking for someone who is self-motivated, high-energy, and comfortable managing multiple priorities. Our ideal team member is ready to take initiative, contribute to a growing team, and build strong relationships with the customers and community we serve. If you’re looking for an upbeat environment where you can grow your career and make an impact close to home, we’d love to meet you.
ROLE DESCRIPTION:As a
Customer Service Representative with Jessica Strauch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.
RESPONSIBILITIES:- Establish customer relationships and follow up with customers, as needed.
- Answer customer inquiries and requests.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:- Dedicated to customer service.
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.