Customer Service Representative - State Farm Agent Team Member

Customer Care & Retention Specialist – State Farm Agent Team Member
Consuelo Miller State Farm Agency | Pompano Beach, FL
The Consuelo Miller State Farm Agency is seeking a proactive, organized, and customer-focused Customer Care & Retention Specialist to join our team.
We are looking for a strong communicator and problem-solver who takes ownership of customer concerns, builds lasting relationships, and is committed to preventing cancellations and retaining business.
The ideal candidate is personable, persistent, detail-oriented, and thrives in a fast-paced environment.


Key Responsibilities

• Customer Retention/Remarkable Customer Service
• Task Management
• Performance Goals
• Documentation & Account Management

Qualifications

• Previous experience in customer service, retention, insurance, or account management preferred.
• Confident handling objections, difficult conversations, and customer concerns.
• Proactive, persistent, and solution-oriented mindset.
• Highly organized, dependable, and detail-oriented.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong sense of accountability and follow-through.
• Insurance licensing preferred or willingness to obtain required licenses.

Join Our Team!
If you enjoy helping people, solving problems, and building lasting customer relationships, we want to hear from you!
Apply today to join the Consuelo Miller State Farm Agency!