About the OrganizationEOE Statement We are committed to providing an inclusive and welcoming environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation,gender identity, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.
We believe in fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from all qualified individuals and strive to create an environment that promotes equal opportunities for all.
DescriptionA Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don't have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
POSITION OVERVIEW:- Weigh and purchase inbound scrap, obtain required information from customers for all transactions.
- Complete purchasing and shipping documents.
- Perform general office administration duties such as answering the phones, greeting customers, and answering emails as well as other duties as assigned by the Manager.
- Provide a best-in-class customer experience.
- Organized and Neat.
- Willingness to learn all aspects of the office.
- Willing to cross-train in other positions and assist other teammates as needed.
- Ability to work in a fast-paced, non-stop environment while providing excellent customer service.
- Other duties as assigned by Management
QUALIFICATIONS:- 3+ years previous customer service experience preferred.
- Have a credit score of 650 or above
- Must be able to work well under pressure while providing excellent customer service.
- Ability to multitask within a highly dynamic, fast-paced work environment, with the ability to meet critical deadlines.
- Must have excellent customer service, communication, organizational and time management skills.
- Dependable and consistent work ethic.
- Must have the willingness to learn the facets of the scrap metal recycling industry.
- Computer experience preferred which includes Microsoft Excel, Word, Office, and the ability to learn in house systems (Buy Back Pro).
- Ability to meet attendance schedule with dependability and consistency.
- Weekend Availability
Location Syracuse
Full-Time/Part-Time Full-Time
Pay Range $17-21
Shift Various Shifts
Exempt/Non-Exempt Non-Exempt
This position is currently accepting applications.