Customer Service Representative

Client Overview:
Our client is an established, growing company in the Tampa area looking to add a customer-focused professional to their team as a Customer Service Representative. The organization provides a collaborative environment and is continuing to expand its operations.

Salary/Hourly Rate:
$18/hr - $22/hr, Depending on Experience

Position Overview:
The Customer Service Representative will serve as a key point of contact for customers while also providing support to the sales team. This is a highly customer-facing position ideal for someone personable, adaptable, and who enjoys helping customers find solutions. Industry-specific experience is not required.

Responsibilities of the Customer Service Representative:

• Assist customers in person and over the phone.
• Respond to customer questions and identify their needs.
• Prepare quotes and provide product or service information.
• Coordinate samples and other customer requests.
• Provide administrative and customer service support to the sales team.
• Work with a variety of customers and personalities.
• Communicate effectively with both customers and internal team members.
• Maintain a professional and positive customer experience.
• Learn and adapt to new systems, processes, and technology.
• Assist with general showroom and office needs as needed.

Required Experience/Skills for the Customer Service Representative:

• Customer service experience.
• Strong communication and interpersonal skills.
• Professional and personable demeanor.
• Ability to work effectively in a team environment.
• Strong attention to detail and organizational skills.
• Ability to ask questions and understand customer needs.
• Comfortable working in a fast-paced environment.
• Adaptable and willing to learn new systems and processes.
• Comfortable working directly with customers and supporting a sales team.

Preferred Experience/Skills for the Customer Service Representative:

• Experience in a showroom, distribution, construction, retail, or similar customer-facing environment.
• Experience supporting a sales team.
• Industry-specific experience is a plus but not required.
• Comfortable learning and working with computer systems.
• Previous experience as a Customer Service Representative is preferred.

Benefits:

• Medical, dental, and vision benefits.
• Paid time off available after 90 days.
• Opportunity for growth within a growing organization.
• Excellent opportunity for a Customer Service Representative looking to join a growing and collaborative team.

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 406292