Customer Service Representative

Job Title: Customer Service Representative
Location: Tampa, FL 33602 (Onsite)
Duration: Initial 12-month contract (with possible extension)
Start Date: Targeting 12/7/26
Pay Rate: $21/hr. on W2 (paid weekly)
Benefits: Medical, dental, vision.

Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completed

Shifts:
Monday - Friday 8H 30L 10:30 AM - 7:30 PM EST
Monday - Friday 8H 30L 11:30 AM - 8:00 PM EST
Monday - Friday 8H 30L 12:00 PM - 8:30 PM EST
Monday - Friday 8H 30L 12:30 PM - 9:00 PM EST

Job Description:
Department- 401K
Retirement and Benefits supports participants in employer sponsored 401(k), pension, and non-qualified deferred compensation plans. Provides participants with clear information on their accounts, guides them through how to execute transactions, and completes error free processing of financial transactions.

Required skills:

• REQUIREMENT of 2 or more years of customer service experience and below skills.
• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner.
• Ambitious and self-motivating
• MUST be able to work in a virtual setting on site during training.

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