Customer Service Representative (Temporary)

VACANT POSITION Customer Service Representative (Temporary ) Utility Billing

Job Purpose: Under general supervision, performs a variety of customer service duties in support of the City's Utility service and billing functions; performs a wide variety of account maintenance, answering phones, billing disputes, cashiering, data entry, public contact and general office support duties in support of the assigned customer service function .

• Performs a full range of customer service duties to includ e answer ing questions, researching, resolv ing, and respond ing to customer problems and complaints; explains the departmental policies and procedures to the customer .
• Receives and processes requests for water service including new service, restoration and termination .
• Enters payments, new accounts, changes to existing accounts and related information .
• Processes requests for new accounts, billing disputes, changes to accounts and related information .
• Responsible for processing Landlord agreements .
• Responsible for review ing all forms for accuracy before filing/scanning .
• Responsible for answering the phone when not with a customer .
• Assists customers with all leak adjustments issues; submits information to billing; follows up with customer .
• As assigned, receives and processes payments for water utility bills; processes checks and money orders received including verifying name, account number, dollar amount due and accounts; generates notice of balance due or past due, as required .
• Provides information and assistance in respo nse to customer's questions and concerns .
• Performs exceptional service to internal and external customers.

Required Knowledge, Skills, and Abilities : Must have the a bility to communicate clearly and effectively, both verbally and in writing , to include active listening to articulate information in a way that customers can easily understand. Must have the ability to manag e and resolv e customer concerns and issues effectively, finding solutions that satisfy both the customer and the City. Ability to manage s everal tasks simultaneously, such as handling phone calls while documenting information or navigating through the City's software system. Careful attention to detail is a must to ensure that all customer interactions are handled accurately and thoroughly. Ability to remain calm and professional under pressure or in high -stress situations. Ability to work well with colleagues and other departments to address customer needs and issues effectively .

Minimum Qualifications : High school diploma and two (2) years of clerical accounting or cashiering experience involving considerable amount of public contact. Must possess a valid South Carolina driver's licens e. Deadline to Apply: Open until filled Apply online at www.sumtersc.gov or mail resume with cover letter along with application to: City of Sumter Human Resources 21 N. Main Street Sumter, SC 29150

The City of Sumter is an Equal Opportunity Employer and participates in E-Verify. E -Verify allows participating employe rs to verify the employment eligibility of their newly hired employees and the validity of their Social Security Numbers. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration. This Notice is not intended to be an all -inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and es sential job functions is a vailable on the job description.