Our client is one of the largest logistics and warehousing providers in the country, providing high-value product transportation, wireless inventory-controlled warehousing, and household goods moving and storage. The company has several fleets, including high-end auto transportation, fitness distribution, aerospace, heavy haul, and nationwide warehousing/storage.
They are looking for a Customer Service Representative. TEMP TO HIRE
$23 per hour
In the office M-F 8-5 pm
This individual will work to manage every relocation in an expert, cheerful, and friendly manner while identifying and solving unique family move-related issues. Proactively assess service re\u00acquirements, coordinate multi-supplier solutions, and ensure client satisfaction through a controlled consistent process management.
Responsibilities
- Work closely with our sales staff and operations planners, and dispatchers to ensure we deliver the highest level of quality service available.
- Responsible for all daily activities related to the successful relocation of household goods.
- Obtains orders, gathers complete customer information, and quotes client orders.
- Prepare estimates and coordinate third-party services.
- Determine hauler and pattern of service utilizing United's guide.
- Create and update customer profiles.
- Determine haulers through the pattern of service system.
- Register orders, print tickets, and bills of lading to operations.
- Send correspondence to client, confirming a move date.
- Post-move quality calls.
- Prepare driver paperwork and client reports as required.
- Ensure invoicing accuracy to client.
- Initiate quick claim process
- Provide solutions to customer issues.
- Assist other team members as needed.
- Decision making/ problem solving responsibility for non-revenue related issues, such as third-party service issues, quick claim settlements, and date extensions.
Experience
- A minimum of 2 years of customer service experience in the transportation industry required
- Logistics experience preferred
- Competent computer skills, including Microsoft Office Suite and Google G Suite
- Candidate must be able to communicate effectively at all levels of the organization
- Must be organized
- Strong written and verbal communication skills
- Proven track record of working in a team environment and autonomously
Key Competencies
- Partnering and teamwork
- Ability to work with little oversight
- Ability to place 30 transactions (new orders) per month
- Strong attention to detail
- Very organized and methodical
- Problem solving
- Excellent telephone communication skills, have a clear and pleasant speaking voice
- Team-oriented and personally committed to continuous improvement
- Demonstrated ability to interface effectively and positively with all members of the organization
- Computer literacy and typing skills for basic Microsoft Office and Google G Suite applications
- Must be able to travel occasionally, usually day trips to visit with clients
Benefits
- Health Insurance, Vacation, and PTO is available after completion of required hours worked.
Please email resumes to kvalente@emersongroupinc.com
Qualifications
A minimum of 2 years of customer service experience in the transportation industry required. Logistics experience preferred.
Job Details
Category Administrative and Clerical Status Open Salary $23 per hour Posted July 13, 2026 Closing Open Until Filled
Tools
- County Jobs
- County Job Application