Customer Service Representative

CFS

Troy, OH

$50,000–$56,000 Per Year

1 day ago

Job Description

Customer Service Representative
Dayton, OH | On-site
$50k- $56k

Position Summary

The Customer Service Representative is the primary point of contact for customers in a fast-paced manufacturing environment. The Customer Service Representative collaborates closely with sales and production teams to ensure smooth communication and successful order fulfillment from start to finish.

Key Responsibilities of Customer Service Representative

Serve as the main customer contact via phone and email
Manage and monitor the full order cycle from order entry through delivery
Coordinate with sales to confirm pricing, specifications, and timelines
Work with production to support scheduling and on-time fulfillment
Provide order status updates and resolve customer inquiries or issues
The Customer Service Representative will maintain accurate order records and documentation

Qualifications of Customer Service Representative

2+ years of experience as a Customer Service Representative, preferably in manufacturing
Strong communication and organizational skills
Ability to manage multiple priorities in a deadline-driven environment
Experience with ERP or order management systems preferred

Numbers & Facts

Location	Troy, OH
Industry	Financial Services
Salary	$50,000–$56,000 Per Year
Company Size	500 to 999 employees
Year Founded	1994
Website	http://www.cfstaffing.com/

About Company

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.