Customer Service Representative

Customer Service Representative

(Remote Full-Time)

Company:

Heritage Civil Works
West Des Moines, IA
heritagecivils.com

About Us:

Heritage Civil Works is a forward-thinking engineering firm focused on delivering smart, sustainable infrastructure solutions across the U.S. We pride ourselves on a strong commitment to client satisfaction, innovation, and a positive team culture. As we expand our operations, were seeking a dedicated and professional Customer Service Representative to support our growing team and client base.

Position Overview:

As a Customer Service Representative, you'll be the first point of contact for our clients, vendors, and internal stakeholders. Your role will involve answering inquiries, resolving issues, and ensuring a smooth and positive experience for every person you assist. You will work closely with our operations and project teams to provide timely, accurate information and support.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, and live chat

• Handle customer issues with professionalism, empathy, and efficiency

• Provide accurate information about services, schedules, and project updates

• Maintain detailed records of customer interactions in CRM systems

• Collaborate with internal departments to resolve client issues and requests

• Monitor incoming support tickets and ensure timely resolution

• Identify recurring customer concerns and escalate them when necessary

• Support onboarding of new clients and assist with documentation

• Represent the Heritage Civil Works brand with clarity and courtesy

Requirements:

• Previous customer service or administrative experience (1+ years preferred)

• Excellent verbal and written communication skills

• Ability to multitask, prioritize, and manage time effectively

• Strong problem-solving skills and a proactive attitude

• Comfortable using digital tools and support platforms (e.g., CRM, email, chat tools)

• Reliable internet connection and a quiet remote working environment

• High school diploma or equivalent (Associate or Bachelors degree a plus)

What We Offer:

• Remote flexibility work from anywhere

• Competitive hourly pay

• Full benefits package effective immediately (health, dental, vision, PTO)

• Provided equipment and IT support

• Ongoing training and development

• A supportive, mission-driven team environment

Work Schedule:

• Monday to Friday

• Typical hours: 9:00 AM 5:00 PM (local time)

• Occasional flexibility available depending on team and project needs

Join Us:

If you're passionate about providing excellent service and being part of a company that values your voice and contributions, wed love to hear from you.