Customer Service Representative

Hendrick Heat, Air & Plumbing has proudly served homeowners throughout the Tulsa and Grand Lake area for more than 6 years. Built on a foundation of trust, integrity, and exceptional service, Hendrick Heat, Air, & Plumbing has become one of the region's most respected home service companies. As we continue to grow, we are looking for customer-focused professionals who want more than just one job; they want a long-term career with a company that invests in its people and creates opportunities for success.We are actively seeking a Customer Service Representative to join our team in our office in Tulsa Oklahoma. Our CSRs are often the first point of contact with our customers and play a vital role in delivering an exceptional customer experience. If you enjoy helping people, thrive in a fast-paced environment, and take pride in providing outstanding service, Hendrick Heat, Air, & Plumbing is the place for you.Reasons to Join (Company):

• Competitive hourly pay based on experience. $13 to $20 per hour.
• Health Insurance benefits (Medical, Dental, and Vision)
• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Stable year-round employment with a company that has served the community for over 6 years.
• Team-oriented culture that values and invests in its employees.
• Opportunities for training, growth, and career advancement

Responsibilities:

• Answer incoming customer calls in a professional and friendly manner.
• Schedule service appointments.
• Convert inbound calls into booked appointments by understanding each customer's needs and gathering key qualifying information.
• Provide customers with accurate information regarding services and appointment availability.
• Accurately enter and update customer information, call notes, and appointment details in ServiceTitan.
• Assist customers with questions, concerns, and service requests.
• Deliver an exceptional customer experience on every interaction.
• Meet individual and team performance goals, including call booking targets, while maintaining quality standards.

Qualifications:

• Two (2)+ years of customer service or call center experience required.
• Industry experience in HVAC and plumbing is highly preferred.
• ServiceTitan experience preferred.
• Experience guiding conversations toward a booked appointment; appointment-setting or light sales experience is a plus.
• Excellent verbal and written communication skills, with strong active listening.
• Strong computer skills and accurate, efficient data entry.
• Proven ability to multitask and stay organized in a high-volume, fast-paced environment.
• Strong problem-solving skills and sound judgment when handling customer concerns.
• Positive attitude and professional demeanor, even with frustrated or upset callers.
• Ability to work independently and as part of a team.
• Reliable attendance and punctuality.

Ready to Join a Company That Values Great People?If you're looking for a long-term career with a company that values teamwork, customer service, and employee growth, we'd love to hear from you.Apply today and build your future with Hendrick, Heat, Air & Plumbing

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