Customer Service Representative

Customer Service Representative

Our manufacturing client in the Greenfield, MA area is seeking to hire a Customer Service Representative. This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working in a fast-paced environment. Join a collaborative team where your communication skills, attention to detail, and commitment to customer satisfaction will make a direct impact.

Your qualifications for the Customer Service Representative position are:

• High School Diploma or equivalent required
• Previous experience in a customer service role required
• Manufacturing or industrial industry experience preferred
• Strong computer skills, including Microsoft Excel
• Excellent written and verbal communication skills
• Ability to multitask, prioritize work, and meet deadlines
• Strong attention to detail and commitment to accuracy
• Team-oriented mindset with a customer-first approach

Benefits you will receive as the Customer Service Representative:

• Pay range of $21-$26/hour
• Full-time schedule, Monday-Friday, 8:00 AM-5:00 PM
• Temp-to-hire opportunity with long-term potential
• Health insurance
• 401(k) with company match
• Paid time off and company-paid holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Disability insurance
• Parental leave
• Employee discount program
• Education assistance and professional growth opportunities

For the Customer Service Representative, your duties and responsibilities will include:

• Process and enter customer orders accurately and efficiently
• Manage customer accounts and provide timely updates on orders, shipments, and product availability
• Respond to customer inquiries regarding pricing, quotes, tracking information, and product details
• Coordinate with logistics, planning, finance, and other departments to resolve customer concerns
• Assist with returns, credits, shipping claims, and account discrepancies
• Build strong customer relationships through proactive communication and exceptional service
• Identify opportunities to improve processes and enhance the customer experience
• Support training efforts and collaborate with team members as needed

Ready to Apply?

If you meet the qualifications and are interested in this opportunity, we'd love to hear from you.

Call: 603.358.1000
Apply Online: WWW.MASEMP.COM
Email: heather@masemp.com

We are here to help! For your convenience, Masiello Employment Services offers phone and video interviews/meetings. We can't wait to meet you!

MAS603