Customer Service Representative

Sage TPA

Sage TPA is a third party administrator (TPA) for self-funded employer health plans. We process medical claims, support plan members, and work with healthcare providers to ensure the people we serve get clear answers about their coverage. Sage was founded by health benefits consultants who wanted a TPA that put accurate, transparent, and attentive customer service first.

Join our growing team as a Customer Service Representative. This is a remote position where you'll be on the front lines assisting members with benefit verification and general support. 

Key Responsibilities:

• Serve as a first point of contact for members via phone and email
• Verify insurance benefits and coverage details with carriers
• Provide clear, accurate, and empathetic communication to members
• Document all member interactions and benefit verifications thoroughly
• Collaborate with internal team members to resolve inquiries efficiently
• Maintain professionalism and confidentiality with all customer interactions

What We're Looking For:

• Excellent verbal and written communication skills
• Previous customer service experience (healthcare or insurance background preferred)
• Comfortable navigating systems and managing multiple tasks
• Empathetic, patient, and able to problem-solve in real time
• Strong attention to detail and organizational skills
• Must have a reliable internet connection and a quiet, professional workspace

Position Details:

• Schedule: Will fall within operating hours based on operational needs. (Incorporating a 40-hour work week, and a full 8-hour workday)
• Our operating hours are as follows: Monday–Friday: 7:00 a.m. CST – 5:30 p.m. CST, Saturday: 8:00 a.m. CST – 4:00 p.m. CST, Sunday: 8:00 a.m. CST – 12:00 p.m. CST
• Lunch Break: 1 hour daily
• Pay Range: $20–$22/hour, based on experience
• Work Environment: 100% remote

Benefits We Offer:

• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Life Insurance

Job Type: Full-time