Customer Service Representative

Summary About Us Inlet Petroleum Company was founded in 1986 originally as a Chevron distributor. Today it is the only Chevron 1st Source Elite marketer in the state. In 2005 Inlet Petroleum became part of the Saltchuk family of companies and Inlet&rsquos operations became a part of Delta Western infusing the customer service culture with equal emphasis on safety. In 2018 NorthStar Energy recognized the enduring power of the Inlet brand which customers associated with exceptional service and thought leadership. After a refresh Inlet Petroleum Company became Inlet Energy. With over 40 employees housed in a newly constructed building on Ship Avenue in Anchorage Inlet Energy is equipped with over 40000 square feet of warehouse storage a state-of-the-art 100000-gallon b Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailAbout UsInlet Petroleum Company was founded in 1986 originally as a Chevron distributor. Today it is the only Chevron 1st Source Elite marketer in the state. In 2005 Inlet Petroleum became part of the Saltchuk family of companies and Inlets operations became a part of Delta Western infusing the customer service culture with equal emphasis on safety. In 2018 NorthStar Energy recognized the enduring power of the Inlet brand which customers associated with exceptional service and thought leadership. After a refresh Inlet Petroleum Company became Inlet Energy. With over 40 employees housed in a newly constructed building on Ship Avenue in Anchorage Inlet Energy is equipped with over 40000 square feet of warehouse storage a state-of-the-art 100000-gallon bulk tank farm and its own fleet of bulk fuel and lubricant trucks.Inlet Energy provides exceptional customer service to retail commercial and government customers in Alaska. Inlet&8217s team of professionals has the most Certified Lubrication Specialists CLS Oil Monitoring Analysts OMA-1 and Machine Lubricant Analysts MLA in the state. Inlet Energy is based out of Anchorage with operations in Kenai Fairbanks and Prudhoe Bay. The inlet is also a major fuel distributor for the road system from the Kenai Peninsula to Fairbanks.Job SummaryThe Customer Care Specialist at our facility is responsible for providing exceptional customer support handling billing functions and assisting with various office tasks. This role involves greeting customers answering the phone accepting payments recording orders for products creating delivery tickets and maintaining accurate payment records. Additionally the Customer Care Specialist coordinates fuel deliveries handles invoicing collaborates with other departments and participates in training.Roles and ResponsibilitiesAdministrativeFiles paperwork to organize and maintain essential documents.Routes incoming mail and faxes to the appropriate personnel for timely response.Manages petty cash for office expenses and maintains proper documentation.Scans daily paperwork for record-keeping purposes maintaining organized documentation.Orders and maintains office supplies to support smooth office operations.Maintains copier printer fax and other electronic equipment addressing paper ink or troubleshooting issues.Records orders for products and communicates the orders to the appropriate personnel.Performs occasional errands outside the office as needed to support business needs.Completes miscellaneous office tasks such as data compiling and invoicing contributing to efficient operations.Develops Facebook posting.Participates in safety meetings reports incidents and communicates job hazards to promote a safe work environment.Customer ServiceGreets customers and answers the phone in a courteous and friendly manner.Communicates effectively with customers other offices and departments to ensure smooth operations.Quotes home delivery prices schedules fuel deliveries fields and research customer questions.Collects payments and enters data for invoices and customer payments accurately.Help customers understand billing and charges for which they are responsible.Follow up on delinquent payments.Processes credit card transactions and maintains sales records for tracking purposes.Maintain current records including billing addresses contacting customers as needed.Cross trains in invoicing and duties to support various office functions.Handles invoice mailings to ensure timely and accurate customer billing.Processes monthly customer statementsCoordinates with dispatch to schedule and facilitate fuel deliveries efficiently.Maintains a daily balance sheet for fuel deliveries ensuring accurate financial records.Education and ExperienceHigh school diploma or GED is required.Bachelors degree preferredPrevious experience in customer service or related field is preferred.Valid Drivers LicenseAbility to use computer Microsoft OfficeBenefitsTuition AssistanceCharitable MatchLife Insurance &8211 2x your annual earningsFree Credit Report MonitoringEmployee Assistance ProgramTelemedicine OptionsMedical dental and visions plansTapcheck On-Demand Access to Earned WagesWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request an accommodation.Explore transportation and logistics industry job opportunities from Hawaii to Alaska

and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today<-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemail <-- post-content --> Your browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF