Customer Service Representative

Summary About Us Delta Western was formed in 1984 to provide fuel for ships planes and vehicles along the Western Alaska coastline and Yukon River with a fueling station in Dutch Harbor. It was welcomed into the Saltchuk family of companies in 2000 marking Saltchuk&rsquos entry into petroleum distribution. Today Delta Western is one of Alaska&rsquos leading independent distributors of petroleum products and lubricants with fuel terminals in Western and Southeast Alaska. Delta Western delivers an average of 200 million gallons of fuel annually in Alaska and employs approximately 150 people. In its strive to meet and exceed its customer demands Delta Western has a track record of agile and innovative fuel solutions. Enhancing relationships with the importers of fuel Description <-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemailAbout UsDelta Western was formed in 1984 to provide fuel for ships planes and vehicles along the Western Alaska coastline and Yukon River with a fueling station in Dutch Harbor. It was welcomed into the Saltchuk family of companies in 2000 marking Saltchuks entry into petroleum distribution. Today Delta Western is one of Alaskas leading independent distributors of petroleum products and lubricants with fuel terminals in Western and Southeast Alaska. Delta Western delivers an average of 200 million gallons of fuel annually in Alaska and employs approximately 150 people.In its strive to meet and exceed its customer demands Delta Western has a track record of agile and innovative fuel solutions. Enhancing relationships with the importers of fuel into Alaska Delta Western can source and acquire fuel into our system on an emergency notice if needed. Delta Western is proud to provide vital energy resources in support of communities individuals and Alaskas most essential industries.Delta Western LLC a NorthStar Energy operating company a business unit of the Saltchuk Family of Businesses.Job SummaryThe Customer Service Representative plays a crucial role in ensuring seamless communication between customers fuel delivery teams and internal departments. This role involves responding to customer inquiries processing orders resolving service issues and providing exceptional customer service in a fast-paced logistics-driven environment. This position supports the Bethel location while being based onsite at the Delta Western office in Anchorage Alaska. The role requires up to 20 travel per month.Roles & ResponsibilitiesCustomer Interaction Respond to inbound customer calls emails and inquiries addressing fuel delivery-related questions complaints and requests.Order Management Process customer orders accurately ensure timely delivery scheduling and monitor order status.Coordination with Dispatch Communicate with dispatch teams to arrange fuel deliveries address delays or route issues to ensure on-time service.Problem Resolution Investigate and resolve customer issues related to fuel shortages delays incorrect billing or delivery concerns.Record Keeping Maintain accurate and up-to-date customer records including order details service notes and billing information in the companys system.Billing and Payments Assist with processing payments resolving billing discrepancies and clarifying fuel pricing when required.Sales Support Upsell or cross-sell additional services or products related to fuel distribution when applicable.Compliance Ensure all transactions and communications comply with safety regulations company policies and relevant fuel distribution laws.Reporting Generate regular reports on customer satisfaction order volumes and service efficiency for management review.All other duties as assigned.QualificationsHigh school diploma or GED is required Bachelors Degree preferred but not required.Previous experience in customer service logistics or related industry fuel distribution experience is a plus.Proficiency with computer use Microsoft Office SuiteBenefitsTuition AssistanceCharitable MatchLife Insurance &8211 2x your annual earningsFree Credit Report MonitoringEmployee Assistance ProgramTelemedicine OptionsMedical dental and visions plansTapcheck On-Demand Access to Earned WagesWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request an accommodation.Explore transportation and logistics industry job opportunities from Hawaii to Alaska

and Washington State to throughout the Caribbean. Visit saltchukjobboard.com today<-- Simple Share Buttons Adder 7.4.17 simplesharebuttons.com -->TwitterLinkedinFacebookGooglePinterestemail <-- post-content --> Your browser failed to load the job description PDF in iframe. Please click the view button below to open job description PDF in a new tab. View PDF