Customer Service Representative

We invite full-time Customer Service Representatives to join our customer-obsessed team in Union, NJ.

Who We Are

Service Professionals is on a mission to create remarkable experiences that leave our customers giving us their enthusiastic "Thumbs Up!" This isn't just a goal - it's our promise.

We do more than just fixing plumbing, heating, cooling, and electric issues. We consider our job incomplete until we see their thumbs up high in approval.

Join us on this remarkable road, where every day our success story is written with thumbs pointed up.

Pay and Benefits

• Base pay: $21 to $25 an hour, depending on experience.

• Bonuses: Bonuses tied to bookings and memberships.

• Health: Employee-only medical is $10 a paycheck. Our HRA covers your deductible, up to $4,000 ($8,000 with spouse, dependents or family); after that, coinsurance applies. Employee-only dental is $0. Coverage starts after a 90-day probation. Dependent coverage is available at your cost.

• Retirement: 401(k) for full-time staff through Basic Capital.

• Time off: Paid time off from day 91: one week of vacation after year one, two after year two, three after year five. Paid holidays.

• Also available: Pre-tax FSA and dependent-care accounts; supplemental vision, life and disability coverage.

• Schedule: Monday to Friday in our Union office, some Saturdays with notice.

• Cutting-Edge Tech: We invest in the tech to make your job easier, more efficient, and, most importantly, more enjoyable.

• Recognition and Rewards: Hard work won't go unnoticed. We recognize and celebrate your achievements, both financially and culturally.

• Room for Growth: You're not just another number; you're a person with ambitions. We offer pathways for true career development.

• Inspiring Work Environments: We understand and respect that life happens. We take care of our people and support them on their life journeys.

What We're Looking For

If you don’t have all of the below, you can still apply and learn them with us!

• You held a customer-facing role for at least 1 year.
• You are detail-oriented and well-organized.
• You make people feel comfortable and can build relationships.
• You are comfortable prioritizing multiple tasks simultaneously.
• Ideally, you have experience in the HVAC, plumbing, or electrical industry and have used tools like ServiceTitan before.

Service Area

Service Professionals serves homeowners across central and northern New Jersey, with shops in Union and Little Falls.

We Are An Equal Opportunity Employer

Service Professionals is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Service Professionals is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Apply now to join a remarkable team!