Customer Service Representative

SUMMARY:

Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS:

• Answer phones and respond to customer requests.
• Place customer orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff.
• Identify, research, and resolve customer issues using the computer system.
• Follow-up on customer inquiries not immediately resolved.
• Complete call logs and reports.
• Recognize, document, and alert the supervisor of trends in customer calls.
• Recommend process improvements.
• Other duties as assigned.

QUALIFICATIONS REQUIRED:

• Basic reading, writing, and arithmetic skills required.
• Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm
• Work requires willingness to work a flexible schedule.
• Strong basic computer skills
• Type 30 wpm

MINIMUM REQUIRED EDUCATION:

• High school diploma or equivalent.