Job Description
Customer Service Representative
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in West Chester, Ohio thats expanding its Shared Services team.
Website Summary
Trak group is partnering with a growing manufacturing client seeking a Customer Service Representative to manage customer orders, coordinate delivery requirements, and provide exceptional customer support. This position serves as a key liaison between customers and internal departments, ensuring accurate order processing, timely communication, and effective resolution of customer concerns.
The ideal candidate has strong customer service, order management, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced environment. Experience in manufacturing, logistics, or inside sales is highly preferred.
Responsibilities
Manage customer orders from initial placement through final delivery.
Process and coordinate orders received through phone, email, and online channels.
Ensure order entry accuracy by reviewing and verifying customer order details.
Monitor inventory availability for open orders.
Partner with Production to coordinate customer delivery requirements and timelines.
Communicate order status, delivery dates, and potential delays to customers.
Manage customer expectations by providing accurate and timely updates.
Troubleshoot order issues and coordinate resolutions with internal departments.
Serve as a customer advocate and primary liaison between customers, Production, Logistics, and other teams.
Coordinate transportation arrangements with third-party logistics providers.
Follow up with logistics partners to ensure accurate freight cost entry for prepaid and prepaid-and-add shipments.
Maintain accurate customer order and freight information within the ERP system.
Utilize technology and internal systems to efficiently manage customer activity.
Build positive customer relationships through professional communication and responsive service.
Support continuous improvement in order processing, communication, and customer satisfaction.
High school diploma or equivalent required.
Minimum 2 years of experience in customer service, inside sales, logistics, or a related function.
Experience managing customer inquiries, orders, or service-related issues.
Strong written and verbal communication skills.
Excellent organizational and planning abilities.
Ability to multitask and prioritize responsibilities effectively.
Strong attention to detail and accuracy in order processing.
Ability to troubleshoot problems and coordinate solutions across departments.
Strong customer service mindset with the ability to manage expectations professionally.
Proficiency with Microsoft Office and general computer applications.
Ability to work effectively in a team-oriented environment.
Ability to work at a computer for extended periods and occasionally lift up to 15 pounds.
Manufacturing customer service experience.
Associate or bachelor's degree in Business, Marketing, or a related field.
Experience with Datacor ERP.
Familiarity with ISO quality standards.
Experience coordinating shipments with third-party logistics providers.
Knowledge of inventory availability, production scheduling, and freight coordination.
Previous inside sales or order management experience.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
Numbers & Facts
| Location | West Chester, OH |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Year Founded | 1972 |
| Website | http://www.trakcincy.com/ |
About Company
trak group, established in 1972, is proud of its impeccable reputation as a professional recruiting and staffing firm. trak has demonstrated an unmatched level of expertise and success in the industry, and takes great pride in its A+ rating from the Better Business Bureau.
trak has been awarded “Best Places to Work” by the Business Courier three consecutive years; following the third and final nomination, trak was respectfully awarded with “The Best of the Best”. We continue to hold the Consumers’ Choice Award for Business Excellence and the “SPECTRUM Award” for Service Excellence from City Beat News indicating a 5-star customer service rating. Six of our employees have been inducted into the prestigious “International Hall of Fame” and four carry national certifications lending to their dedication and passion for our industry.
Specializing in direct hire, alternative hire and contract opportunities, trak is currently partnering with over 300 client companies in the Greater Cincinnati and Northern Kentucky Area. Because we are proud of our process, we take time to source, screen and evaluate each candidate. Our placement fields include office support, customer service, accounting and finance, operations, management, human resources, sales and marketing, engineering and supply chain management.
Skills
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