Job Description
Customer Service Representative
The Customer Service Representative is responsible for working closely with Customer Program Management and Operations to support the daily workflow of our large clients.
Responsibilities include, but not limited to:
- Manually enter data from Customer System into TRG’s System.
- Work closely with client team to ensure accuracy and correct any discrepancies.
- Manually enter daily tickets into the system.
- Verify that all daily orders have been entered, charged, and completed correctly.
- Analyze data to track weekly orders and deliverables.
- Transfer information into Excel and import data into system.
- Create and update customer information to reflect updates to master list.
- Investigate incoming shipments that do not have assigned information and create tickets to complete.
- Manually enter components that need to be deactivated.
- System maintenance, analysis and corrections.
- Answer incoming customer call and emails.
- Manually crate return labels.
- Assist the warehouse team with any corrections; ex: SKU update.
- Scan and replace equipment for activations.
- Track inventory based on stock and obsolete equipment.
- Help create SOPs for processes associated with customer account.
- Other responsibilities as assigned.
Numbers & Facts
| Location | Westlake, Ohio |
| Industry | Computer Hardware |
| Company Size | 100 to 499 employees |
| Year Founded | 2002 |
| Website | http://www.trgrepair.com/ |
Benefits
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Game Rooms, Life Insurance, Merchandise Discounts, Military Leave
About Company
TRG is the leading hardware solutions and service provider in the mobile computing, retail technology, and barcode printing industries. We provide the most comprehensive suite of managed services in the business, delivering complete mobile solutions from procurement to retirement. TRG’s foundation of hardware and software services include: comprehensive depot repairs, onsite service, deployment services, device staging and configuration, time & materials repairs, remote device management, software development, mobile consultancy, and 24×7 helpdesk support.
TRG offers an exciting and engaging work environment for its employees. We expect each of our employees at TRG to embody our core values. Our vision is to be the global leader in mobile managed services by consistently exceeding the expectations of our customers and partners, every day.
Skills
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