Customer Service Representative

This job is posted on behalf of Butler Recruitment Group by Top Echelon.

Customer Service Representative

Location: Wichita, KS (On-site)

Salary: $18 - $23 per hour, depending on experience

Type: Full-Time

Industry: Building Materials Manufacturing

About Us

We manufacture industry-leading, professional-grade water repellents and anti-graffiti coatings used by contractors nationwide. Our products protect and preserve commercial buildings, infrastructure, and masonry projects across the country. We are looking for a dedicated, consultative Customer Service Representative to be the voice of our brand and a trusted partner to our clients!

The Role

Forget the massive call center scripts. In this role, you will build authentic relationships with B2B contractors and project managers. You’ll act as a product advisor—answering technical questions, troubleshooting challenges, and guiding clients to the exact sealant they need for their specific masonry and concrete projects. (Note: This role is focused purely on customer success; no inventory management required).

What You’ll Do

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• Be the Go-To Resource: Field inbound calls and emails from B2B clients, providing expert guidance on product specs and application methods.
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• Solve Complex Problems: Partner with contractors to help them navigate unique project requirements, environmental challenges, and tight deadlines.
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• Drive Seamless Operations: Process orders accurately and efficiently, ensuring our customers get what they need, when they need it.
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• Master the Craft: Dive deep into our product lines through ongoing training to become an in-house expert on waterproofing and anti-graffiti solutions.
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What We’re Looking For

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• Experience: 1–3 years in customer service, account management, or inside sales (B2B, construction, or building materials background is highly preferred).
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• Sharp Communication: Exceptional active listening and communication skills to build long-term rapport and explain technical concepts clearly.
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• Problem-Solver Mindset: A proactive, patient approach to finding solutions and helping clients succeed.
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• Adaptable Learner: A strong willingness to learn technical product knowledge in a specialized industry.
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• Bonus: Bilingual (English/Spanish) is highly valued and a major plus!
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Why Join Us?

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• Say goodbye to scripted, high-turnover call centers.
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• Build a career as a respected product expert in a specialized, high-demand industry.
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• Work in a team-oriented environment where your relationships with clients truly matter.
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