Customer Service Representative

Customer Service Representative

Company: Salt Air Heating, Cooling & Electrical

Location: Wilmington, NC

Pay: Starting at $16.00 per hour + Performance Bonuses and commissions, top reps can earn up to $27/hour

Job Type: Full-Time

Schedule: Monday–Friday, 8:00 AM–4:30 PM

Job Description

Salt Air Heating, Cooling & Electrical is looking for a friendly, organized, and motivated Customer Service Representative to join our team in Wilmington, NC.

This position combines customer service, appointment scheduling, outbound calling, and general office support. We're looking for someone who enjoys talking to people, can handle a busy phone, and takes pride in providing excellent customer service.

The right person will be dependable, comfortable making outbound calls, and motivated to help our service team succeed.

What You'll Do

• Answer incoming calls from customers and vendors in a friendly, professional manner.

• Make outbound calls to existing and potential customers to schedule service, maintenance, and sales appointments.

• Coordinate scheduling with the service dispatcher and sales team.

• Follow up with customers after service calls and installations to ensure satisfaction.

• Help maintain customer relationships and encourage repeat business.

• Ask questions to understand customer needs and identify potential sales opportunities.

• Track calls, appointments, and customer information using ServiceTitan.

• Request customer feedback and Google reviews.

• Assist with general office duties, reports, and recordkeeping.

• Support the service department and office team as needed.

What We're Looking For

• 1–2 years of customer service, inside sales, call center, or phone-based experience preferred.

• Excellent communication and phone skills.

• Comfortable making outbound calls and scheduling appointments.

• Friendly, energetic personality with a positive attitude.

• Strong organizational skills and attention to detail.

• Ability to multitask and work independently.

• Reliable, punctual, and willing to learn.

• Basic computer skills; experience with ServiceTitan is a plus.

Pay & Benefits

• Starting pay of $16.00 per hour

• Performance-based bonuses and commissions can bring that up to $27/hour for top earners

• Health insurance available after 90 days

• Paid time off (PTO) begins accruing after 90 days

• Paid holidays after one year of employment

• Monday–Friday daytime schedule

Join Our Team!

We're looking for someone who enjoys helping customers, isn't afraid to pick up the phone, and wants to be part of a busy, growing service company.

If you're dependable, personable, and ready to put your customer service skills to work, we'd love to hear from you!

Apply today to join Salt Air Heating, Cooling & Electrical!