Lillis & Jansen PC. HIRING for a Customer Service Representative
Work for a positive company with a business culture and core fundamentals to be the best!
Base Pay plus commission and bonuses.
Customer Service Representative will be responsible for working from a home office and local REMOTELY.
The Customer Service team assists insureds, individuals, service providers, and adjusters with claim payments processed by Lillis & Jansen PC. To do well in this role, you need to be a people-person who is detail oriented and posse a strong interested in exceeding expectations.
Responsibilities:
Ensure customer satisfaction and provide professional support.
Communicate and coordinating with colleagues as necessary.
Communicate with customers through various channels (i.e., phone, email, chat, etc.).
Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Knowledgeable in our products and services
Keep records of customer interactions, transactions, comments, and complaints.
Providing feedback on the efficiency of the customer service process.
Requirements
At least 18 years of age
Aptitude to multi-task and adjust quickly to change in a busy financial service center
Familiarity with CRM systems and practices
Previous contact center experience
High school diploma or equivalent
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
2 years of recent financial experience
Ability to contribute in a fast paced, team-oriented environment