Job Description
PRIMARY RESPONSIBILITIES:
- Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Develop a strong knowledge of our product portfolio and procedures
- Demonstrate 100% follow-through in every commitment in an effort to provide one-call resolution.
- Effectively communicate additional promotions and services we offer.
- Process customer orders in a courteous, efficient, timely manner with minimal errors.
- Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
- Communicate effectively with leaders, including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met, and any problems or issues are addressed in a timely and professional manner.
- Regularly attend and participate in team meetings.
- Participate in ongoing training and development to improve the knowledge and skills required to better serve our customers.
- Other duties as assigned by Manager. Specific Duties:
- Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions/concerns
- Communicate with customers through various channels (Phone, email, chat)
- Effectively communicate additional promotions and services we offer.
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
- Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint/question status, ensuring resolution
- Collaborate with team members and other company departments to ensure overall customer and product satisfaction
Numbers & Facts
| Location | Youngstown, OH |
| Industry | Other/Not Classified |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | http://www.avaconsulting.com |
About Company
AVA Consulting provides the Best Talent to our clients. Our differentiators include: Strong Management team: helping to improve efficiencies. Deep Expertise: truly professional in their approach/delivery. Proven Track Record: worked with organizations of all sizes. Superior Execution: effective processes and well-trained staff. Long term Fulfilling Partnerships: is what we strive for Programs that fit your needs: with a total flexible approach.
Skills
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