Customer Service & Sales Associate

Build homes. Build community. Build your future.

Habitat for Humanity East Bay/Silicon Valley brings people together to build homes, communities, and hope. We create affordable and sustainable housing solutions, revitalize neighborhoods, and partner with families to help make the dream of homeownership possible. Since 1986, we have partnered with thousands of volunteers, community organizations, and families with limited incomes to revitalize neighborhoods and provide affordable and sustainable housing solutions.

Position Purpose:

Habitat for Humanity East Bay/Silicon Valley seeks a Customer Service Sales Associate for our Oakland ReStore, a nonprofit home improvement store that sells donated new and gently used furniture, appliances, clothing, building materials, and more at discounted prices, making quality goods affordable for our community. As a Sales Associate, you'll create a great first and last impression for everyone who visits. Your core responsibilities include greeting and assisting customers, processing sales accurately at the register, and keeping the sales floor clean & organized.

Availability & Schedule

This is a part-time position averaging 20-25 hours per week at the Oakland ReStore, located at 9235 San Leandro Street, Oakland, CA. Shifts are anywhere from 5 to 8 hours, depending on store needs. The store is open Monday through Saturday, 9:00 a.m. to 5:00 p.m., and is closed on Sundays.

The ideal candidate will have:

Open availability on Saturdays

Open availability or flexibility on at least three other weekdays

Holiday season: The last two weeks of the year are our busiest time. All applicants should expect to work during this period.

Paid service day: This role requires taking part in at least one paid service day per year with Habitat for Humanity East Bay/Silicon Valley. Activities vary and may include construction work on an active build site, home repair projects, community events, or other mission-focused service. Training and any needed safety equipment are provided.

Essential Functions of Position:

Customer Service

        Greet customers and donors warmly and create a welcoming environment

        Help customers find merchandise, answer product questions, and make recommendations

        Resolve customer questions and concerns, escalating to the Store Manager as needed

Cash Handling and Register

        Operate the cash register and process cash, credit, and debit transactions accurately

        Follow all cash handling and security procedures

Sales Floor and Merchandising

        Merchandise products and build attractive displays

        Restock and organize the sales floor throughout the day

        Ensure all items are correctly priced and tagged

Operations Support

        Assist with receiving donations and unloading merchandise as needed

        Support and guide volunteers on the sales floor

        Promote and maintain a safe work environment

Knowledge, Skills, and Abilities

        1+ year of experience in retail sales, cashiering, or customer service

        Experience operating a cash register or POS system and handling cash accurately

        Familiarity with retail practices such as merchandising, pricing, and stocking

        Friendly, patient, and professional approach with customers

        Ability to work independently and as part of a team in a busy store environment

        Basic computer skills; experience with Microsoft Office a plus

        Familiarity with furniture, home goods, or building materials +

Note: This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as desired

Working Environment/Physical Requirements:

Must be able to safely lift 25-50 lbs. and stand for extended periods, with periodic breaks. Must be able to squat, bend, reach, and help load items into vehicles multiple times per shift.

Compensation:

Pay Range: $18.00-$21.00 per hour, based on experience.

At Habitat for Humanity East Bay/Silicon Valley, diversity and inclusion are respected, valued, and celebrated. We are committed to building an equitable and culturally diverse organization that is reflective of the multicultural community we live in and serve. We strongly encourage BIPOC, LGBTQIA, women, and people with disabilities to apply for our employment opportunities. Habitat is an equal opportunity employer and makes employment decisions based on merit and the applicant's ability to champion Habitat's mission and values. Our policies prohibit unlawful discrimination on any basis protected by federal, state, or local law or ordinance, or regulation.