Customer Service & Sales Support Specialist

Client Overview:
Our client is a growing, family-owned company providing healthcare products throughout North America. They are currently looking to add a Customer Service & Sales Support Specialist to their team.

Salary/Hourly Rate:
$22/hr

Position Overview:
Our client is seeking a dependable and customer-focused Customer Service & Sales Support Specialist to support existing customers and the Sales team. This role involves customer service, order processing, invoicing, preparing quotes, maintaining records, and coordinating with internal departments.

Responsibilities of the Customer Service & Sales Support Specialist:

• Answer incoming calls and respond to customer inquiries professionally.
• Process customer orders and invoices using QuickBooks.
• Provide product, pricing, availability, and order-status information.
• Prepare quotes and assist the sales team with customer follow-up.
• Maintain accurate customer and order records.
• Help resolve customer concerns or direct them to the appropriate department.
• Coordinate with Sales, Accounting, Production, Shipping, and Operations teams.
• Assist with inventory and international container tracking.
• Perform general administrative and data-entry duties.

Required Experience/Skills for the Customer Service & Sales Support Specialist:

• Strong verbal and written communication skills.
• Professional telephone and customer service skills.
• Strong organization, attention to detail, and ability to multitask.
• Proficiency with Microsoft Outlook, Word, Excel, and general computer systems.
• Ability to work independently with minimal supervision.

Preferred Experience/Skills for the Customer Service & Sales Support Specialist:

• Previous customer service, sales support, order-processing, or QuickBooks experience.

Education Requirements:

• High school diploma is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 404892