Customer Service / Shift Lead

Company Description

Dominos is the #1 pizza company in the world!

Job Description

Were looking for a dedicated and professional Customer Service Representative to join our Dominos Pizza franchise team in Lincoln, United States. In this role, you will start as a customer service representative focused on taking orders and assisting customers, while progressively learning to lead shifts and develop both your customer service expertise and supervisory skills through hands-on experience and mentorship.

Core Customer Service Responsibilities:

• Take customer orders accurately via phone, online platforms, and in-person, ensuring all special requests and preferences are captured correctly
• Assist customers with menu selections, pricing, promotions, and delivery options in a friendly and knowledgeable manner
• Process payments and handle cash transactions with accuracy and integrity
• Respond to customer inquiries and resolve complaints promptly and professionally, finding solutions that satisfy customers and maintain brand reputation
• Coordinate with the kitchen and delivery teams to ensure orders are prepared and delivered on time
• Maintain accurate records of customer orders, special requests, and interactions
• Ensure compliance with company standards, food safety protocols, and quality assurance measures

Shift Leadership Development Responsibilities:

• Learn shift operations and team dynamics by shadowing experienced shift leads
• Gradually assume responsibility for supporting shift team members and ensuring adherence to company policies, procedures, and operational standards
• Assist in training new team members on order-taking protocols, customer service procedures, POS system usage, and company standards
• Develop skills in monitoring team performance, order accuracy, and customer satisfaction under guidance
• Learn shift scheduling, staffing coordination, and resource allocation to support operational efficiency during peak and off-peak hours
• Communicate shift observations, order metrics, and performance feedback to management as directed

Qualifications

• Strong verbal and written communication skills with the ability to interact professionally with diverse customers and team members
• Willingness to develop leadership abilities and learn how to motivate, coach, and support team members
• Strong problem-solving and conflict resolution skills with the ability to make sound decisions under pressure
• Ability to manage multiple priorities simultaneously while maintaining attention to detail and operational standards
• Good organizational and time management skills with a willingness to learn shift scheduling and resource allocation
• Ability to work flexible schedules, including evenings, weekends, and holidays as required
• Willingness to learn point-of-sale (POS) systems and other customer service software (training provided)
• Openness to learning performance management, staff training, and quality assurance protocols
• Commitment to understanding food safety standards, health regulations, and industry best practices
• Customer-focused mindset with a commitment to maintaining brand reputation and service excellence
• Ability to learn and adapt to fast-paced, customer-facing environments
• Preferred: Any background in restaurant, retail, or hospitality environments
• Preferred: Experience with or willingness to learn scheduling software and performance management tools
• Preferred: Interest in developing operational awareness and understanding team performance metrics

Additional Information

All your information will be kept confidential according to EEO guidelines.