Customer Service & Shipping Support

Sea Breeze Food Service

Jacksonville, Florida

30+ days ago

Job Description

Job Title: Customer Service & Shipping Support

Location: Sea Breeze Food Service
Reports to: Credit Manager
Job Type: Full-Time

Job Summary:

We are looking for a friendly, professional, and organized Customer Service Representative to join our team. The ideal candidate will possess strong organizational skills, excellent communication abilities, and the ability to multitask in a fast-paced environment. This position plays an important role in ensuring accurate order processing, efficient shipping operations, and exceptional customer service. In addition to basic reception duties, the role offers the opportunity to learn and develop additional skills, supporting various departments and gaining exposure to different aspects of the business.

Key Responsibilities:

Front Desk Management:
- Greet and assist visitors, clients, and employees in a professional and friendly manner.
- Answer incoming calls and assist customers with orders, questions, and concerns.
- Maintain a clean, organized, and welcoming reception area.
Administrative/Shipping Support:
- Support the team with clerical tasks such as data entry, receiving, and filing.
- Communicate professionally with customers, drivers, and internal team members.
- Process customer orders accurately and efficiently.
- Identify and correct order discrepancies in a timely manner.

Qualifications:

Skills & Experience:
- Previous experience in a customer service or customer-facing role is required.
- Ability to prioritize tasks and meet daily deadlines.
- Strong communication skills, both verbal and written.
- Excellent organizational skills and attention to detail.
- Basic computer skills and familiarity with Microsoft Office
- Experience working in a Food Distribution type setting is a plus.
Personal Attributes:
- Friendly, approachable, and professional demeanor.
- Eagerness to learn and take on new responsibilities.
- Dependable, punctual, and willing to learn.
- Ability to work both independently and as part of a team.
Technical Skills:
- Basic knowledge of MS Office (Word, Excel, Outlook).
- Experience working with Retalix/AS400 a plus.
- Familiarity with office equipment (phones, copiers, printers, fax machines).

Schedule:

Schedule: Sunday–Thursday 11AM - 7PM with 1 hour lunch
Closed: Thanksgiving and Christmas

Why Join Us?

At Sea Breeze Food Service, we invest in our people and their growth. While you’ll start in this role, you’ll have the opportunity to take on new challenges, develop new skills, and contribute to various projects across the company. We provide ongoing training, mentoring, and a supportive environment where you can expand your career.

Numbers & Facts

Location	Jacksonville, Florida
Website	https://seabreezefoodservice.com

Skills

Administrative Skillsunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Copying Machinesunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Detail Orientedunmatched
Fax Machinesunmatched
Food Servicesunmatched
IBM AS-400 Serverunmatched
Mentoringunmatched
Microsoft Excelunmatched
Microsoft Officeunmatched
Microsoft Outlookunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Office Equipmentunmatched
Operations Managementunmatched
Order Processingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Printersunmatched
Shipping Operationsunmatched
Telephone Skillsunmatched
Time Managementunmatched
Training/Teachingunmatched
Typesettingunmatched
Writing Skillsunmatched

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Resume Builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Resume Builder