Job Description
Join Our Team as a Customer Service Specialist!
Are you an organized and detail-oriented individual looking for a positive and efficient work environment? Community Pest Solutions is looking for a friendly and dynamic Customer Service Specialist to join our team in Ann Arbor, MI. If you are a proactive problem solver who enjoys helping clients and working to ensuring smooth day-to-day operations, we'd love to hear from you!
About Community Pest Solutions
At Community Pest Solutions, we pride ourselves on delivering exceptional pest control services with a focus on customer satisfaction and relationships. Our team is dedicated to providing a positive experience and pest-free environment for all of our clients. Our office plays a crucial role in maintaining our high standards of service.
Your Role as a Customer Service Specialist
As a Customer Service Specialist, you will be the foundation of our current and new client communication. You will handle a variety of administrative tasks to keep our office running smoothly, largely managing phone calls and emails, schedules, and some smaller tasks such as maintaining office supplies. A friendly demeanor and excellent organizational skills will ensure that our clients and team feel supported and valued.
Key Responsibilities
- Answering new and current client phone calls
- Clearly communicate and set proper expectations for service offerings to clients
- Schedule new and existing client appointments
- Manage incoming text messages, web inquiry forms and emails
- Manage daily scheduling needs of technicians
- Manage recurring client services
- Provide friendly and efficient customer service
- Work closely with office team to maintain schedule optimization for all technicians
- Maintaining a clean and organized workplace
- Maintain accurate and updated notes in our customer relationship management tracking system
Qualifications
- Proven experience as an office administrator, office assistant, or relevant role
- Proficient in use of Google Workspace (excel, word, google drive)
- Ability to multitask and see the larger picture
- Excellent at communication, both written and verbal
- Helpful but not required: familiar with the Washtenaw County area
- No pest control experience necessary
Compensation & Benefits
- $26 hour
- 72 hours of PTO / sick time per year
- SIMPLE IRA + employer match
- Health & Dental insurance for you + your family
Working Hours & Location
- Monday through Friday
- Shifts are scheduled either 9am - 5pm or 10am - 6pm
- This position is located on site at our main office which is located on Jackson Ave, just past Menards in Ann Arbor, MI.
Join Us
If you're ready to make a significant impact in our office and work for a company that values excellence and customer satisfaction, we invite you to apply. Become part of a dedicated team that truly makes a difference in the community. Apply today and let's create a pest-free environment together at Community Pest Solutions!
Numbers & Facts
| Location | Ann Arbor, MI |
| Industry | Healthcare Services |
| Salary | $26 Per Hour |
| Company Size | 500 to 999 employees |
| Website | http://www.csi-online.org |
About Company
We believe the community needs all its members, and that all its members can make positive contributions to the community. We assist people who are socially disadvantaged and currently unable to make positive contributions to a larger community, to become effective and productive members of that community.
As we promote self-reliance, responsibility, and accountability for our clients, we seek the same for our organization. We are proactive in working with clients and the community on identified specific needs. Using the knowledge gained from our research and experience, we offer a broad spectrum of services in response to both current and emerging needs.
We are committed to excellence and continuous improvement in the quality of services we provide. We are responsible and accountable for achieving specific results which benefit both our clients and the larger community. We are committed to achieving these results, and at the same time, achieving fiscal and programmatic self-sufficiency through cost effectiveness of our operations, and the diversity of our funding sources.
We need the active involvement and commitment of diverse individuals and groups, including employees, clients, staff, board members, and volunteers to succeed. We share responsibility for this success with those individuals and groups. To this end, we strive to foster the highest potential and empowerment of everyone involved in CSI and to create an organizational climate which sustains everyone's active participation and positive contribution.
We work in collaboration with other service providers to assure a community network of service and support for clients to strengthen their ability to function independently and effectively. Through this same network, we also work to enhance the community's ability to integrate clients as productive and contributing community members.
Skills
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