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Client Services Jobs in Charlotte, NC

Customer Service Specialist

TRC Talent Solutions
  • Charlotte, NORTH CAROLINA
  • Instant Apply
14 days ago

Job Description

Customer Service Specialist

International Company is seeking a Customer Service Specialist for their US distribution office. You will be the primary contact for assigned accounts, ensuring accuracy of orders and delivery updates. Competitive salary plus bonus 100% company-paid health insurance, and a 401K!

Primary Responsibilities of the Customer Service Specialist:

  • Answer inbound phone calls from distributors and customers; enter orders into systems and allocate orders to available inventory.

  • Check stock when needed

  • Release orders to the shipment team

  • Receive and resolve customer complaints/concerns.

  • Follow-up on customer inquiries

  • Update clients on order status

Requirements of the Customer Service Specialist

  • Prior experience with Netsuite software preferred

  • Bilingual (English/Spanish) a plus but not required

  • Basic computer knowledge and data entry skills with ability to learn customer service software applications.

  • Ability to learn product line

  • Great Communication Skills both Written and Verbal

TRC Staffing is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
TRC Staffing is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
TRC Staffing is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Numbers & Facts

LocationCharlotte, NORTH CAROLINA

Skills

  • Communication Skillsunmatched
  • Customer Service Softwareunmatched
  • Customer Support/Serviceunmatched
  • Data Entryunmatched
  • Distribution Channelunmatched
  • English Languageunmatched
  • Multilingualunmatched
  • NetSuiteunmatched
  • Order Deliveryunmatched
  • Order Processingunmatched
  • Presentation/Verbal Skillsunmatched
  • Resolve Customer Issuesunmatched
  • Spanish Languageunmatched
  • Telephone Skillsunmatched
  • Writing Skillsunmatched

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